Charter Senior Living

5 on all of them except for #6 Food. They need to work on the food. Charter takes good care of their people. My mother in law absolutely loves it there! They don't need to worry about their family member. They take really great care of their people. My mother in law fell yesterday and they called us while getting an ambulance to take her to the ER. Even after the doctors decided to keep her overnight, Charter has been calling to check on her care. She's in great hands. I hope Charter is around when I'm older.

The facility is cheerful, bright, cozy and welcoming. The staff is loving, compassionate, professional and each one truly cares about each resident. The rooms are a good size for one person with enough space for a bed, dresser, recliner, table and a chair for visitors without being crowded. The facility has a large lounge where the residents can gather for activities and fellowship. There are also two other rooms where families can visit in private along with a beautiful courtyard.

Activity director, PT, nursing staff were awesome. My mom was always clean and well dressed. Always nice meals. Everyone showed concern and empathy. I was glad my mom was there for her last few months.

The staff is the best ...they genuinely care about their tenants. My mom was well taken care of. They would go beyond what they were paid to do. She didn't take part in many of the activities but when I visited they were always having something going on. I never went to visit that there was not a a very pleasant Smell throughout the building. They kept everything clean. Which is a blessing in my book. My mom was only here 10 months but she was treated like family. When she passed it was a very sad day for the entire staff.

The nurses and the CNA's and other support staff were all amazing. They were genuine. They were polite, professional and respectful. But most importantly, they seemed to truly care about my mom. They all had a loving demeanor. Yes , I would recommend to others.

Everyone is very accommodating. They all seem to take an interest in their guests. Facility is clean and has a nice feel to it, not stuffy. Overall a nice place for your loved ones.

The staff are super, very caring and helpful. You can tell they really care. A couple went in together and bought my Aunt a Birthday gift. They seem to go out of their way to accommodate my Aunt.

I like the smaller cottage home feel. Especially for the Memory Care buildings. It feels more like a home, and not a large apartment like setting. There are always activities and outings available to keep the residents involved and the staff gets to know the residents & work with them closely.

Perfect! 5 on everything. What we like the most about Southern Pines is its personable and we would without hesitation recommend them to other families based on the experience we have had so far.

The environment is clean and presents like a resort! The staff are caring and love your loved ones when you aren’t there to. A variety of activities in and outside of the facility are offered. I highly recommend considering Charter as an option!

My father has advanced dementia and is in hospice. We feel so lucky to have found this home. He is cared for by the staff with great tenderness. Although he cannot participate in the activities offered to residents I can see, during my visits, all that is offered. Also, luckily Crossings is close to our home so convenient.

A 5 for every category. The facilities, medical and ancillary staff were all amazing! The staff treated my Mother in law like family. They were very compassionate.

I'm retired Air Force and enjoy all the Veterans.

Great food and loving resident and staff!

When I walk in the front door, I am always greeted with a smile and feels like a family. "How are you Mrs. Christy"? From the concierge to the cleaning staff to the dining rooms staff and leadership team, they all are very helpful with any questions are requests I have. Things are done promptly. Lots of activities, planning fun events are great.

They have been taking great care of my grandma, Yes, we would recommend this community to other families based on the experience we have had so far.

I have wonderful new friends and love my life again.

My mom loves Wellpoint. She is move active and engaged than she has been in years.

The food at Wellpoint is delicious! The staff is kind and considerate.

I love walking on the indoor walking track. I try to get a mile in each day.