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The Palazzo

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6250 North 19th Avenue, Phoenix, AZ 85015

9.3
Review score
118 reviews
Add review
9.3
Review score
118 reviews
5 star
38%
4 star
45%
3 star
8%
2 star
6%
1 star
3%
See all reviews
9.2
Review score
200 reviews
4 facilities
For more information about senior living options:
(866) 374-4058
The Palazzo
CompareSaveShare
The Palazzo
2020 Photos available
66 Floor plans available
The Palazzo in google map
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Anonymous
-
Friend of resident/client
5.0
Overall a great place
In the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.

About the facility
The Palazzo

The Palazzo in Phoenix, AZ is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Independent Living

Is this your business? Claim your A Place for Mom listing

Amenities
at The Palazzo

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care
  • High Acuity Care

Meals & Dining

  • Guest Meals
  • Restaurant Style Dining
  • International Cuisine
  • Low / No Sodium
  • Anytime Dining
  • Room Service
  • Meals Provided
  • Vegetarian
  • No Sugar

Room Amenities

  • Handicap Accessible
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Bath Tubs
  • Ground Floor Units
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Full kitchen
  • Kitchenette

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available
  • Transportation at Cost
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Indoor Atrium
  • Outside Patio
  • Main Street Shops
  • Library
  • Outdoor Common Areas
  • Central Fireplace
  • Meeting Room
  • Computer or Media Center
  • Indoor Common Areas
  • Barber Shop
  • TV Lounge
  • Beauty Salon

Recreational areas

  • Swimming Pool
  • Game Room
  • Billiards Lounge
  • Movie or Theater Room
  • Jacuzzi
  • Fitness Center
  • Piano or Organ
  • Arts and Crafts Center

Services

  • Housekeeping
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English
  • Spanish
  • Vietnamese
  • Chinese
  • Filipino
  • Russian

Activities

  • Stretching Classes
  • Community Service Programs
  • Water Aerobics
  • Activities On-site
  • Day Trips and Outings
  • Visiting Chaplain or Priest
  • Live Musical Performances
  • Live Dance or Theater Performances
  • Intergenerational Programs
  • Karaoke
  • Educational Speakers / Life Long Learning
  • Jewish Services
  • BBQs or Picnics
  • Devotional Activities Offsite
  • Catholic Services
  • Activities Off-site
  • Protestant Services
  • Brain fitness / Dakim
  • Wii Bowling
  • Trivia Games
  • Wine Tasting
  • Montessori Programs
  • Happy Hour
  • Cooking Classes
  • Art Classes
  • Gardening Club
  • Holiday Parties
  • Dances
  • Yoga / Chair Yoga
  • Tai Chi
  • Live Well Programs
  • Birthday Parties
  • Devotional Activities On-Site
  • Pet-focused Programs
  • Visiting Rabbi

Compare

The Palazzo
The Palazzo

6250 North 19th Avenue, Phoenix, AZ 85015

Marigold Assisted Living
Marigold Assisted Living

4312 E Redwood Ln, Phoenix, AZ 85048

Brookdale Arrowhead Ranch community exterior
Brookdale Arrowhead Ranch

5861 West Beverly Lane, Glendale, AZ 85306

Quail Manor Assisted Living
Quail Manor Assisted Living

13820 North 65th Ave, Glendale, AZ 85306

9.3
Review score
118 reviews
9.3
Review score
118 reviews
5 star
38%
4 star
45%
3 star
8%
2 star
6%
1 star
3%
10
Review score
44 reviews
10
Review score
44 reviews
5 star
98%
4 star
0%
3 star
0%
2 star
0%
1 star
2%
9.5
Review score
48 reviews
9.5
Review score
48 reviews
5 star
41%
4 star
35%
3 star
10%
2 star
6%
1 star
8%
9.5
Review score
6 reviews
9.5
Review score
6 reviews
5 star
67%
4 star
33%
3 star
0%
2 star
0%
1 star
0%
Studio
--
Studio
--
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
--
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Memory Care, Residential Care Home

Reviews

for The Palazzo

9.3Review score118 reviews
9.3
Review score
118 reviews
5 star
38%
4 star
45%
3 star
8%
2 star
6%
1 star
3%
Aspen Health Care
9.2
Review score200 reviews4 communities
Write a review
A Place for Mom has scored The Palazzo with 9.3 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, The Palazzo has 118 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
4.3
Meals & Dining
3.4
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored The Palazzo with 9.3 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, The Palazzo has 118 reviews with an average "overall experience" of 4 out of 5.
Parent company
Aspen Health Care
9.2
Review score200 reviews4 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 118 reviews
Anonymous - Family/friend
Assisted Living
October 14, 2024
5.0
Verified Review
Overall a great place
In the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Gentry - Toured community
Assisted Living
October 2, 2024
2.0
Disappointed
Disappointed in overall experience. The marketing of facility does not match reality of services. Marketing did not give full disclosure of pending sale of facility and because of this we have been having difficulties in resolving issues like no phone service or hot water in shower in room. These are just a few issues among many others that still have not been resolved since move in two months ago.
Cleanliness
3
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Anonymous - Resident/client
Assisted Living
June 6, 2024
5.0
Verified Review
The Palazzo review
When it comes to the food, it is great in restaurant's but we could use more of a variety of bagels. The food in rehab tends to be cold. However, based on the experience we have had with The Palazzo, we would recommend them to other families.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from The Palazzo
June 11, 2024
Thank you for your review! Your feedback helps us continue to grow and serve the needs of our residents!
Anonymous - Family/friend
Independent Living
March 25, 2024
4.0
Verified Review
Peace of mind
It's a happy place that I enjoy visiting. I feel good about my dad being there. The 2 bedroom apartment was perfect for mom & dad, and the one bedroom is perfect for dad now.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
March 26, 2024
Thanks for your review! We're happy you enjoy your visits with us. Thank you for trusting us to care for your mom and dad as a part of our family here at The Palazzo.
Karla A - Family/friend
Independent Living
March 19, 2024
2.0
Not a great experience
Please don't send your family here. The staff here are often annoyed, angry and not helpful. My mom moved in to independent living and they called me non stop the first weekend because she was asking too many questions (like where to get food and how to find an activity schedule). My mom's room was closer to assisted living, even though she was in independent living and the deli manager wouldn't feed her because he was confused as to which area she belonged to. I had to instacart her food so she could eat while they figured it out. When she moved in the floors were so dirty, the mop was black. I scrubbed the floors for hours and they were still dirty. the AC never worked properly, the door wouldn't lock the first two days we were there and the events were horrible. People who lived there were telling her to move if she could afford it because they were there due to not having money to pay for a nicer place. There was nothing good about this place. NOTHING>
Cleanliness
1
Friendliness
2
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
2
Response from The Palazzo
March 25, 2024
Hi there - Our goal is to create a comfortable and safe environment for our residents, guests, and staff. If you're willing, please give us a call at (602) 433-6300 to talk with us about your experience.
KM - Family/friend
Assisted Living
February 23, 2024
4.0
Verified Review
Use your judgment
When I gave notice to move, 30 days is required. I gave more than a 30 day notice and was charged extra: $[removed]. I gave notice on [date removed] and moved out [date removed]. Was charged from [date removed] for the $[removed]. I was penalized for giving too much notice. I felt that was not a professional business practice. I had even contacted the business office that I wanted to give notice on [date removed], but was advised that I should just go with the original notice to vacate date of [date removed]. I was pretty disappointed because I needed that money a lot worse than the Palazzo. I felt like most of the staff was conscientious and efficient. Sometimes [name removed] would have to wait for help though. Food was good, sometimes not. He loved the music activities and the church services and Bible studies and the chair yoga, and the activities director, Marina. Overall good place, but had to move Gary because of the price increase per month, $[removed]. Just priced us out after a year.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
5
Value for Cost
3
Response from The Palazzo
February 27, 2024
Hi there - we appreciate you sharing your experience at our community. Our goal is to create a safe and healthy environment for our residents, guests, and staff, and receiving feedback always helps us improve. If you're willing, we would like to review the bill with you to ensure its accuracy. Please give us a call at (602) 433-6300 to talk with us about your experience.
Nowell - Family/friend
Assisted Living
February 7, 2024
5.0
Verified Review
When you need family help palazzo is a great place.
We looked at three places. One was perceived as low class. One was too small. Palazzo was "Just Right". If you need a place that will take care of a member of your family then call[name removed] in sales and move them in.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
February 8, 2024
Thank you for your review! We're happy to hear you enjoyed your time with us, and appreciate the opportunity to care for your loved one!
Anonymous - Family/friend
Independent Living
January 16, 2024
5.0
Verified Review
Very Friendly
People and staff are friendly and activities are great! My mom has been concerned about food quality lately and knows there have been meetings regarding overall impressions of food. I would recommend The Palazzo to others looking.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
4
Response from The Palazzo
January 18, 2024
Thank you for your review. Our goal is to create the best environment possible for our residents and we greatly appreciate hearing your feedback.
Steph - Toured community
Assisted Living
December 4, 2023
5.0
Very comfortable-looking community
When touring this community, it felt very comfortable and accommodating. This is a very good option for someone who needs extra care, and this is a top choice for our loved one who is currently in search of an assisted living community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
December 5, 2023
Thank you for your review! We're glad you enjoyed your tour with us, and hope to see you again soon.
Jo - Family/friend
Assisted Living
October 17, 2023
5.0
Verified Review
Review for The Palazzo
We picked this community, because of the location, environment, amenities and pleasantness of staff. I would recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
October 17, 2023
Thank you for your kind comments and for recognizing The Palazzo as a great place for your loved one.
Anonymous - Family/friend
Independent Living
October 10, 2023
5.0
Stellar Staff
My parent has lived at The Palazzo for a few years in independent living and it has definitely been the right place for him. The staff is attentive and truly cares about the residents. Both staff and residents smile often and seem happy on a regular basis. The activity program is extensive and the happy hours at the bar are not to be missed. We also enjoy the music concerts held every Tuesday afternoon. The rates are better than most other places nearby and we have been very happy at the community.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
October 16, 2023
Thank you for your review! We appreciate the opportunity to care for your loved one.
Cindy G - Family/friend
Assisted Living
September 12, 2023
5.0
Verified Review
Review for The Palazzo
We chose the community because everyone from staff to residents were super friendly, the physical environment is beautiful and there are extensive activities for residents .
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Response from The Palazzo
September 13, 2023
Thanks for your review! We are glad you and your loved one are enjoying your time with us.
Anonymous - Family/friend
Independent Living
June 27, 2023
4.0
Verified Review
overall satisfied but food needs improvements
My mother loves the activities their but complains about the food. The main reason we chose The Palazzo over other places we looked at was because of the large Jewish population. I would improve this facility as long as they improve the food quality. They keep promising that things are going to improve soon.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
1
Activities
4
Value for Cost
4
Response from The Palazzo
August 23, 2023
We appreciate your review and hearing about you and your mother's experiences with us. We are continuously striving to create the most comfortable and safe environment for our residents, and love having your mother as a part of The Palazzo family.
Anonymous - Family/friend
Assisted Living
June 14, 2023
5.0
The Palazzo review
What we like most about The Palazzo are the people there and we would recommend this community to other families based on the experience we have had so far.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
June 15, 2023
Thank you for your kind words. Our staff and residents appreciate it when their community is recognized for excellence. Thank you for taking the time to share your observations and feelings.
JEFFREY KOHOUTEK - Family/friend
Assisted Living
June 8, 2023
1.0
Worst Senior Living Community in the Greater Phoenix Area
This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his family lives in the state. They would not allow my father to take his beloved dog to the assisted living section and talked him into letting one of the staff members adopt his dog, which he agreed to since the staff member said that she would bring my fathers dog to visit him weekly. I came to find out just recently that the person who works at the Palazzo and took my fathers dog, lost the dog only after having custody of the dog for one month.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from The Palazzo
June 15, 2023
We’re very sorry to hear about this experience that you've shared. We would like to assure you that we take every review seriously and are committed to addressing the issues you have raised. We strive to provide a compassionate and supportive environment for all residents, and any behavior that falls short of this standard is not indicative of our values as an organization. Regarding your father's relocation to the assisted living section, we understand that this transition can be challenging for both residents and their families. Many of our residents transfer between independent and assisted living, which is not unusual for long-term residents. While we aim to accommodate individual circumstances to the best of our ability, we do have certain policies in place to ensure the well-being and safety of all our residents. We have since been in touch with your loved one and his POA and they have expressed gratitude in our handling these matters. However, we would appreciate the opportunity to discuss your personal concerns in more detail so please email us at info@palazzohc.com. Thank you.
Julia D - Family/friend
Independent Living
April 10, 2023
5.0
Verified Review
Highly recommend The Palazzo for Independent Living.
Beautiful and modern inside, lots of activities, excellent food. Staff is friendly, approachable, and management is very present in the community. I felt they were very careful and thorough in assessing our very complicated needs. I would, and actually have, highly recommend.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
April 19, 2023
Julia, thank you for your very kind words and overall review of The Palazzo. The residents and employees truly appreciate your noticing the positive environment they live/work in. We appreciate you!!
Anonymous - Toured community
Assisted Living
April 7, 2023
5.0
Verified Review
My Tour Experience at The Palazzo
I liked the community and it was nice. It came down to how quickly a community was ready and available for my loved one. My loved one preferred another apartment at a different community.
Response from The Palazzo
April 19, 2023
Thank you for your kind review. We are pleased to hear you found a place that could meet your timeline. Should anything change, please check back with us as we have a few newly renovated apartments coming back into inventory in the very near future.
Kevin M - Family/friend
Assisted Living
February 1, 2023
5.0
Verified Review
Parents are happy
My parents chose The Palazzo because of the proximity to where they previously lived, the proximity to their medical appointments, and they had good first impressions. I would recommend this facility to others.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from The Palazzo
February 2, 2023
Thank you for allowing us to welcome your parents into The Palazzo community. We are thrilled they are happy and we thank you for sharing your opinions.
Anonymous - Toured community
Independent Living
January 13, 2023
4.0
Verified Review
Response from The Palazzo
January 20, 2023
Thank you for taking the time to share your feedback on the tour. Please contact us with any further questions you have. We look forward to assisting you further in your search. Thanks
Ricahard - Family/friend
Assisted Living
December 13, 2022
5.0
Verified Review
Highly recommend
We had a very good experience with The Palazzo. What sticks out most about the facility is all of the social events they have to offer for the residents and also the friendly staff. I would definitely recommend The Palazzo to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Palazzo
December 13, 2022
Hi Richard, Thank you for your kind words and for acknowledging the amazing activity program at The Palazzo and in case you did not know, we post our monthly activity calendars on our website so friends and family of our residents near and far may see the extensive programming we offer. We hope to see you enjoying an activity with your loved one soon. Thanks again for your comments.
Viewing 1-20 out of 118 reviews

Neighborhoods
around The Palazzo

See what the neighborhood has to offer and what’s nearby:
The Palazzo in google map

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Arizona regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Arizona regulations for Assisted Living.

Frequently Asked Questions
about The Palazzo

The Palazzo offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Palazzo 9.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (602) 433-6300 to reach a resident at The Palazzo.

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9.2
Review score
28 reviews
9.2
Review score
28 reviews
5 star
60%
4 star
32%
3 star
4%
2 star
0%
1 star
4%
Studio, 1bd, 2bd, Detached Cottages / Bungalows, Semi-Private
At Fellowship Square Phoenix, we offer the full continuum of senior living options, all on one campus: Independent and Assisted Living, Memory Care, and Skilled Nursing. We also provide Supportive Services, Medicare-certified Home Health, Outpatient Rehab, and Physical Therapy. Our Outpatient...
Photo of Clarendale Arcadia

Clarendale Arcadia

3233 E Camelback Rd, Phoenix, AZ 85018
Starting at $X,XXX+ monthly
8.8
Review score
8 reviews
8.8
Review score
8 reviews
5 star
49%
4 star
38%
3 star
13%
2 star
0%
1 star
0%
1bd, 2bd, Studio
Irresistibly located in the Arcadia area of the Camelback Corridor, Clarendale Arcadia offers “connected living”—a vibrant life near family, friends and everything that matters to residents.You’re just down the street from fine dining at Tomaso's, Tarbell's, Hillstone, and The Gladly, plus...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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