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VERIFIED PARTNER
462 Main Street, Agawam, MA 01001
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88 Photos available
99 Floor plans available
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Anonymous
-
Child of resident/client
5.0
Amazing staff
The staff is great. They take great care of the residents and some of them go above and beyond. The facility is a little run down in places but nothing excessive. It's just that the building has been there for quite a while. I love how they keep my mom out of her room most of the day and have her engaging with other residents. Important for mental health. They also keep a close eye on her. Overall it was a great decision to move her there.
About the facility Heritage Woods
Our progressive, award-winning community is ready and waiting to welcome you to your next home. Located in stunning Agawam, MA our community is the first stand-alone assisted living community in the country to be awarded the Step II Quality Award from the American Healthcare Association and National Center for Assisted Living.
We pride ourselves on our rich heritage and dedication to excellence. Our mission is to help seniors overcome those common feeling of loneliness and boredom by providing a dynamic lifestyle that energizes the mind, body and soul. We are equipped to provide assistance with a wide spectrum of needs including (but not limited to):
We pride ourselves on our rich heritage and dedication to excellence. Our mission is to help seniors overcome those common feeling of loneliness and boredom by providing a dynamic lifestyle that energizes the mind, body and soul. We are equipped to provide assistance with a wide spectrum of needs including (but not limited to):
- Medication management
- Mobility assistance
- Hygiene needs
- Help with personal grooming
- Nutritional meals
Residents enjoy a long list of amenities which include private apartments with multiple floor plans to choose from. All apartments have private baths, ample closet space and kitchenettes. Our residents are often seen outside of their private living quarters socializing in our comfortable common areas, chatting or playing games around the fireplace, or walking with friends through our stunning gardens.
Senior living options offered
Assisted Living
Pricing for Heritage Woods
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Heritage Woods
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Heritage Woods
462 Main Street, Agawam, MA 01001
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9.3
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9.3
Review score
26 reviews
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9.6
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9.6
Review score
40 reviews
5 star
71%
4 star
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3 star
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9.4
Review score
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9.4
Review score
27 reviews
5 star
58%
4 star
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3 star
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2 star
4%
1 star
4%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Amenities at Heritage Woods
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
- Medication Management
Meals & Dining
- Restaurant Style Dining
- Meals Provided
- Vegetarian
- Low / No Sodium
- Guest Meals
- Professional Chef
Room Amenities
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- Ground Floor Units
- Kitchenette
- Cable or Satellite TV
- Wi-Fi/high-speed internet
- Handicap Accessible
- Air Conditioned
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Covered Parking
- Property Convenient to Public Transit
- Resident Parking Available
- Uncovered Parking
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Private Bath
- Indoor Common Areas
- Outside Patio
- Beauty Salon
- TV Lounge
- Outdoor Common Areas
- Library
- Central Fireplace
- Meeting Room
- Computer or Media Center
Recreational areas
- Billiards Lounge
- Raised Garden Beds
- Piano or Organ
Services
- Laundry Service / Drycleaning
- Housekeeping
- Beautician
Languages spoken
- Spanish
- English
Activities
- Book Club
- Christian Services
- Holiday Parties
- Intergenerational Programs
- Yoga / Chair Yoga
- Birthday Parties
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Devotional Activities On-Site
- Catholic Services
- Activities Off-site
- Protestant Services
- Trivia Games
- Stretching Classes
- Wii Bowling
- Activities On-site
- Community Service Programs
- Day Trips and Outings
- Cards / Pinochle Club
- Happy Hour
- Live Dance or Theater Performances
- Art Classes
- Live Musical Performances
- Gardening Club
Reviews
for Heritage Woods
Write a review
A Place for Mom has scored Heritage Woods with 9.3 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Heritage Woods has 26 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.1
Friendliness
4.3
Care Services
4.3
Staff
4.9
Meals & Dining
4.3
Activities
3.9
Value for Cost
4.1
A Place for Mom has scored Heritage Woods with 9.3 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Heritage Woods has 26 reviews with an average "overall experience" of 4.3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 26 reviews
Anonymous - Family/friend
Assisted Living
July 11, 2024
Amazing staff
The staff is great. They take great care of the residents and some of them go above and beyond. The facility is a little run down in places but nothing excessive. It's just that the building has been there for quite a while. I love how they keep my mom out of her room most of the day and have her engaging with other residents. Important for mental health. They also keep a close eye on her. Overall it was a great decision to move her there.
Anonymous - Family/friend
Assisted Living
June 24, 2024
"our families experience, would recommend
The biggest area for improvement is the food. I understand that the chefs cook a low sodium and low sugar diet, but there is hardly any variety. And the food is incredibly bland. We drop off home-cooked meals or do Uber eats to my grandfather. The staff is all super kind. They seem to know all of the residents by name and they always speak to my grandfather. Anytime they see him in passing. They manage his medication as well and keep us up-to-date. He has had some recent health issues over the last 12 months that have required him to go to the hospital and the nurses always make sure they give us a full report before they send him.
Joan A - Family/friend
Assisted Living
May 8, 2023
Peace of Mind'; All Questions Answered
Very friendly, clean, warm and inviting atmosphere. They give an automatic 10% veterans discount and opting for a nice sized studio made it affordable. We are pleased and he is fitting in well.
Anonymous - Toured community
Memory Care
April 26, 2023
Tour experience
They took the time to take us on a tour and answered all our questions. We were impressed with them. We could think of different relatives who would fit better in one place and another relative who would fit well in a different one. We would be comfortable having any relative in this facility. We were looking for a smaller place that would fit our loved ones needs better.
anonymous - Family/friend
Assisted Living
February 28, 2023
Our family's experience
The staff is very kind and welcoming. Very responsive.
The meals let quality, and yes they can improve options. My grandfather also mentioned that the food is often served cold, and he has to request to have it re-warmed up.
DR - Family/friend
Assisted Living
February 14, 2023
Review for Heritage Woods
Very welcoming, great engagement with residents, staff is wonderful and caring. Improve the onboarding process for families placing residents. Somewhat confusing in the beginning especially if it's the first time going through the process.
I highly recommend - Family/friend
Assisted Living
December 16, 2022
It's a great place. Also the residents there are like an extended family they look out for each other. It really is a warm and welcoming place all around!! Everyone there is very accommodating. The care and concern for my mom is very reassuring. My mom has a lot of anxiety and the staff is great with her. A lot has happened this year and mom has never been great with change anyway so to have her at the woods has been a blessing. From [name removed] the director, to all the cna's. The nurses that are there daily are great. [ Names Removed] have especially been helpful. My wife and I have both said this is the place for us when we get to the point in our life that we need the extra help!
anonymous - Family/friend
Assisted Living
October 25, 2022
A great community
The staff members have been so great and friendly to our loved one, they really are all wonderful. they ae not only very patient with our loved one but with our family as well when we can questions or concerns. Based on our experience we would recommend the Heritage Woods community to other families.
anonymous - Family/friend
Assisted Living
August 26, 2022
A Good Place For Mom
The staff are wonderful. They are very friendly, and if our family or our loved one has a need, they get right on it. They're wonderful with my loved one. She loves the food and tells me there is never a bad meal - she just really enjoys it. The activities she attends she enjoys. Outside there are some spaces for the residents to sit and talk. Since they utilize those spaces so much, it would be nice to see more of those types of outdoor gathering spaces. The facility is little old fashioned, but it's very clean and very homey.
JB - Family/friend
Assisted Living
July 15, 2022
Great Place to Stay
This place made mom happy. She feels younger and energetic.
Margaret - Family/friend
Assisted Living
July 10, 2022
Very happy with Heritage Woods
I am pleased with Heritage Woods and impressed with the staff, especially the CNA's, laundry, maintenance, activities staff and nurses. I feel so fortunate my mom is well cared for and close to my home.
Anonymous - Toured community
Memory Care
March 28, 2022
My Tour
Very nice and accommodating. Not the right setup we needed for our loved one. I would recommend them.
Kathryn - Family/friend
Memory Care
March 22, 2022
Your Loved One Will be Well Cared For
The staff were excellent to work with. The experience we had was amazing for our loved one during their stay. [Name removed] did an excellent job and the family were impressed with the accessibility the family had to her. The family was sad to see my loved one not be able to return to the memory care area. The community was well maintained and my loved one's room was nice. The staff were wonderful to work with in caring for my loved one. They were helpful and helped the family with questions and concerns. The staff truly went above and beyond for our family.
Games, coloring, and arts and crafts were some of the activities offered to the residents. The food was really good for my loved one.
I would recommend the community to others for their loved ones.
Anonymous - Toured community
Assisted Living
March 7, 2022
My Tour
Very big, many units that were very far from the dining hall and activities center.
Anonymous - Toured community
Memory Care
January 27, 2021
Pleasant, warm atmosphere.. MD visits, RN’s to administer meds, PT on-site w/Rx. All important . Did not see meal plans, potential activities, family visiting sites small and not private. Confusing floor plan. Did not see any staff other than Marketing Director and front desk personal. Spoke to RN on recent change to omit rapid testing on visitors at back entrance .
Anonymous - Toured community
Memory Care
July 16, 2018
My guide was not the "usual" guide, but still provided me with a comprehensive tour of the residence and provided answers to all of my questions. Her rapport with residents is such that we were invited in to personal rooms, not just the model rooms, to see how people really use the space. The resident's trust and friendliness with the staff speaks volumes about the quality of the community at Heritage Woods.
Anonymous - Toured community
Memory Care
December 21, 2017
The director here was very nice
I toured this facility while looking for a place for my Mom. When I first walked in, I noticed that it was bright and cheery. It wasn’t elegant, in terms of furniture, but it was adequate. It was definitely our second choice, the only problem being that the location was farther away than we would’ve liked. The room was also a little bit smaller than another facility I had taken a look at. However, I was given a lovely tour from the director, [Removed]. She introduced me to a number of the other staff throughout the tour and told me about how they take pride in having relatively low turnover. I found out that even the housekeeper has been there for 15 years. It was a nice facility, but unfortunately didn’t fit our needs.
Anonymous - Toured community
Memory Care
September 17, 2017
The place was really nice but we would rather have the privacy and able to cook myself at times.
Nancy McMahon - Resident/client
Memory Care
February 10, 2017
We found the place to be very nice,clean and the people were very pleasant.
My husband enjoyed his stay there.
Anonymous - Family/friend
Memory Care
January 26, 2017
This community works for us.
This community seems to be a good fit for my parents so far. The food is good and the staff are helpful. They keep the community clean and the snow off the walkways. The community is family oriented and I have already recommended this community.
Neighborhoods around Heritage Woods
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Massachusetts regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Massachusetts regulations for Assisted Living.
Frequently Asked Questions about Heritage Woods
Heritage Woods offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Heritage Woods 9.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (413) 786-9704 to reach a resident at Heritage Woods.
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