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10405 Los Suenos Cr. NW, Albuquerque, NM 87114
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Nicole
-
Child of resident/client
5.0
Our Experience
I would recommend the facility because of the staff, the cleanliness and the homey quality. We loved being able to sit outside in the shaded garden. The food was pretty basic, but they tried to meet my mother's needs for easy to chew foods. The activities at the time we were using the facility was not enough. There may have been changes since. They had someone before we were there that was much better, had "manicure Mondays" and "gardening Tuesdays". I was able to spend a lot of time at the house and augmented this as much as I could.
About the facility Haven Care - Fir House Memory Care
Having a loved one who needs long term assistance can be heartbreaking and very stressful. Haven Care is here to make sure your loved ones live their lives to the fullest and make you and your family stress free. Our small community is located in Albuquerque, NM. All of our residents live in a home setting with all private rooms. Our houses are unique by offering a secure front door and backyard. With only 5 residents, your loved one will be part of a family. It is extremely important for people who have Alzheimer's to have constant and consistent care. Haven Care has a caregiver in the home 24 hours a day. We monitor and keep your loved ones safe at all times. This will allow you to be confident that your loved one is safe and well taken care of. We provide all medical and basic needs. We have an RN on our personal staff and manage all medications. All meals and snacks are home-cooked and nutritious. Our staff assist with all personal care needs, including bathing, grooming and hygiene. Your...
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Senior living options offered
Memory Care
Residential Care Home
Pricing for Haven Care - Fir House Memory Care
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
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Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Haven Care - Fir House Memory Care
10405 Los Suenos Cr. NW, Albuquerque, NM 87114
The Village At Alameda
8810 Horizon Blvd, Albuquerque, NM 87113
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10301 Golf Course Rd NW, Albuquerque, NM 87114
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1501 Tijeras Ave NE, Albuquerque, NM 87106
8.8
Review score
4 reviews
8.8
Review score
4 reviews
5 star
50%
4 star
25%
3 star
25%
2 star
0%
1 star
0%
9.3
Review score
34 reviews
9.3
Review score
34 reviews
5 star
59%
4 star
29%
3 star
12%
2 star
0%
1 star
0%
9.3
Review score
154 reviews
9.3
Review score
154 reviews
5 star
64%
4 star
22%
3 star
5%
2 star
3%
1 star
6%
9.1
Review score
98 reviews
9.1
Review score
98 reviews
5 star
48%
4 star
34%
3 star
5%
2 star
1%
1 star
12%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Memory Care, Residential Care Home
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Independent Living
Amenities at Haven Care - Fir House Memory Care
Healthcare Services
- Staffing & Ancillary Services
- Incontinence Care
- High Acuity Care
- Memory Care
- Diabetic Care
- Non-Ambulatory Care
- Medication Management
Meals & Dining
- Meals Provided
- Vegan
- Anytime Dining
- Special Dining Programs
- Gluten-free
- Kosher
- Guest Meals
- Vegetarian
- Low / No Sodium
- No Sugar
- Organic
- International Cuisine
Room Amenities
- Wheelchair Accessible Showers
- Handicap Accessible
- Wi-Fi/high-speed internet
- Cable or Satellite TV
- Bath Tubs
- Ground Floor Units
Community Amenities
Transportation & parking
- Resident Parking Available
- Transportation at Cost
- Property Convenient to Public Transit
Common areas
- Central Fireplace
- Butterfly garden / Hummingbird garden
- Meeting Room
- Outdoor Common Areas
- Outside Patio
- TV Lounge
- Indoor Common Areas
- Private Bath
Recreational areas
- Arts and Crafts Center
- Piano or Organ
- Raised Garden Beds
Services
- Grocery Shopping and Errands
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
- Spanish
Activities
- Other Religious Services
- Live Musical Performances
- Live Dance or Theater Performances
- Art Classes
- Gardening Club
- Visiting Chaplain or Priest
- Brain fitness / Dakim
- Protestant Services
- Activities On-site
- Community Service Programs
- Stretching Classes
- Reminiscence Programs
- Trivia Games
- BBQs or Picnics
- Devotional Activities On-Site
- Jewish Services
- Educational Speakers / Life Long Learning
- Light Therapy Programs
- Sensory-based Programs
- Catholic Services
- Visiting Rabbi
- Pet-focused Programs
- Dances
- Mormon/LDS Services
- Holiday Parties
- Karaoke
- Live Well Programs
- Birthday Parties
- Intergenerational Programs
- Yoga / Chair Yoga
Reviews
for Haven Care - Fir House Memory Care
Write a review
A Place for Mom has scored Haven Care - Fir House Memory Care with 8.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Haven Care - Fir House Memory Care has 4 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.5
Friendliness
4.8
Care Services
4.8
Staff
3.8
Meals & Dining
3.3
Activities
3.3
Value for Cost
4.3
A Place for Mom has scored Haven Care - Fir House Memory Care with 8.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Haven Care - Fir House Memory Care has 4 reviews with an average "overall experience" of 4.3 out of 5.
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Verified Review
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1-4 of 4 reviews
Tamara K - Family/friend
Residential Care Home
June 20, 2024
Caregivers were wonderful. Bookkeeping a nightmare.
The caregivers at Haven care fir house were wonderful. They cared for my dad like their own. But the bookkeeping part of the short time he was there was a nightmare. The double charged us the down payment. They sent us a link to pay online and then drafted our account also.they took a couple of weeks to refund us for that. The prorated amount for the first month was drafted more than what was on the contract. Our dad passed away on the [removed] of the month and we removed all his belongings by the [removed] and they took until the following month to give us a prorated refund and still shorted us [removed]. You couldn’t get a hold of anyone in accounting to discuss. I still haven’t received an invoice or receipt for the amount he paid. This is important for tax purposes. I think they are having financial problems and it shows. Too bad the care was worth the headache because they were there for my dad and kept him comfortable at the end.
Response from Haven Care - Fir House Memory Care
October 17, 2024
Thank you for sharing your feedback and for your kind words about our caregivers. We're glad to hear they provided the compassionate care your father deserved. However, I sincerely apologize for the issues you encountered with our billing process. I understand how important it is for everything to run smoothly, especially during such a difficult time.
I would like to clarify a few points. Refunds are indeed subject to review, and occasionally incidental charges from third-party providers are invoiced up to 30 days later. Our accounting team needs time to reconcile these charges to ensure accuracy for families. Rest assured, we are not experiencing financial difficulties. In fact, Haven Care is approaching its 30th year as one of Albuquerque's largest residential memory care facilities.
Regarding the payment link, I’m uncertain what you’re referring to, as we do not use such a service. Additionally, after reviewing the prorated charges, it appears the move-in date was earlier than expected. If we failed to clearly communicate this to you, I take full responsibility for that oversight.
We are more than happy to assist in resolving any outstanding concerns, including providing any necessary invoices or receipts. Please don’t hesitate to reach out, and we will work to resolve this promptly. Thank you again for your feedback—it helps us improve, and we truly value the opportunity to address your concerns.
Nicole - Family/friend
Memory Care
June 18, 2024
Our Experience
I would recommend the facility because of the staff, the cleanliness and the homey quality. We loved being able to sit outside in the shaded garden. The food was pretty basic, but they tried to meet my mother's needs for easy to chew foods. The activities at the time we were using the facility was not enough. There may have been changes since. They had someone before we were there that was much better, had "manicure Mondays" and "gardening Tuesdays". I was able to spend a lot of time at the house and augmented this as much as I could.
Response from Haven Care - Fir House Memory Care
October 17, 2024
Thank you for sharing your experience and for recommending our facility. We're glad to hear that you appreciated our caring staff, the cleanliness, and the cozy, home-like environment. It’s wonderful to know that you and your mother enjoyed spending time in our shaded garden—creating peaceful outdoor spaces is something we value.
We appreciate your feedback regarding the food and are glad our team worked to accommodate your mother's needs for easy-to-chew meals. We’re always striving to provide the best care possible, including in the dining experience.
Your comments about the activities are helpful, and we understand how important engaging programs are for our residents. While we do try to offer a variety of activities, it sounds like we may have fallen short during your time with us. Your feedback about past activities like "Manicure Mondays" and "Gardening Tuesdays" is something we’ll take into account as we continue to improve and expand our offerings.
Thank you again for your kind words and for being involved in your mother’s care. We hope to keep evolving to meet the needs of all our residents!
Mary - Industry reviewer
Residential Care Home
November 1, 2023
the right place at the right time
As the caregiver for [name removed], I thought the property could have used some updating - painting and such, and they are short on activities. However the cleanliness of the community is good.
Niole - Family/friend
Memory Care
April 26, 2023
Home Like Environment
Warm, clean, home like environment. Staff was very kind. I was always welcome. Pretty garden area. Good location. Very simple food menu, but residents seemed happy with it. Responsive to my queries and suggestions. They were very kind throughout my family's time there.
Response from Haven Care - Fir House Memory Care
October 17, 2024
Thank you for your lovely review! We’re so glad to hear that you found our facility warm, clean, and welcoming. It’s wonderful to know that the staff was kind and that you felt comfortable and included during your visits. We take pride in providing a home-like environment, and we're happy the garden area and location were to your liking.
We appreciate your feedback about the menu, and it’s great to hear that the residents seemed happy with it. We also value your mention of our responsiveness to your queries and suggestions—keeping open communication with families is a priority for us.
Thank you for your kind words and for trusting us with your family’s care. If you ever have any further feedback or need anything, we’re always here!
Viewing 1-4 out of 4 reviews
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Frequently Asked Questions about Haven Care - Fir House Memory Care
Haven Care - Fir House Memory Care offers 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Haven Care - Fir House Memory Care 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (505) 275-2275 to reach a resident at Haven Care - Fir House Memory Care.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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