Residents First

Unfortunately, inconsistency of care. The facility is very nice and the staff are friendly, but communication has been a problem. There has been a huge turnover of staff in the year my mom has been there. 3 Directors, 2 Wellness Nurses, Maintenance director left, inconsistent care partners. Many times they use nurses or staff from an agency that do not know the resident at all. The Care Plan has not been followed consistently and has needed many changes. [name removed], at the front desk is fantastic and always helpful. She has been there since the beginning.

Our family had an in person tour and it has now been awhile and we do not remember any specifics but from what we do remember is that the community itself is very nice and it was a good experience.

Our family had an in person tour and the experience was good

One of the main reasons we chose Melody Living was the continuity of care in that even though it is called an assisted living home, it was explained that even if the residents are bed bound they are able to stay there. The only time they have to be moved to a higher level is if they need daily ivs, tube feeding , and things like that. Even end of life and hospice can be handled here. The other thing we really like is that when you walk in you get a very good feeling. It is beautiful, it is friendly, and the staff seem happy to be there and greet all of the residents by name when passing them. During our tour they offered us lunch and the chef actually came out to talk to us for about 30 minutes and he was great. As far as the food they have twice a month food forums where the residents tell the chef what they want and he puts it on the menu. There have been times where if the residents have a special recipe, he will actually make that recipe. My mom has had absolutely no complaints about the food at all and said it has all been wonderful. It has all around been a great experience.

The facility was very nice and clean. The girl showing us around really cared about my mother and she was accommodating. It just seemed too commercial and not very homey. It was disappointing that the outside didn't have any trees or grassy areas.

We have more involvement with the cooperative staff team, but the lady in the sales department that we work with is just amazing. Our loved one really enjoys the meals there, however the activities are still limited so your pretty much just on your own. If they bring up the level of activities and keep maintaining the staff and head of nursing which is great, we would give it an overall score of 4+

The community has done an amazing job during Covid and has really made an effort. The staff is very friendly, kind and work hard to keep us informed and up to date. I would recommend this community to others.

Great facility and great location to access from the east side of the Springs. [name removed] is very knowledgeable and helpful!

We had a tour, but since they aren't open yet, I coudn't talk to a resident. Looked nice and new.

Melody was a great place to live and make friends when I first moved here. The entire staff made us feel like we were family, and we thought of them the same way. Suddenly, one person was fired without notice. We were shocked. Then, our activities person resigned stating she did not want to be “shown the door”, too. I check this website often. I see the reviews, as few as they were until a few days I looked and saw the many comments about how great Melody is. To me, it’s not great anymore. The caring we felt is virtually absent, I feel. We were told both positions would be filled as soon as possible, but no one has been hired. We have no activity coordinator. Residents are filling in with projects. The reviews were all written on the same day, [removed]. That seems very strange. I asked the folks named in the review and none of them wrote a review on this site. The activities have been greatly exaggerated as well. The chef and crew are awesome! Concierge is great!

Our family had an in person tour and it was negative right off the bat. The lady at the front desk was very cold and did not give a first impression.

I toured Melody Living Lake in the Hills and I was not impressed. It felt cheap. I'd rate it at poor. The staff was nice, but the total experience was not on the level of the other facility in the area that we toured/chose. Mom deserved the best in the area.

Our experience was a difficult one, the people handling our loved one directly were very good, but they just had limited staff and it was difficult to work with the administration. Things were not getting done, requests were not being followed through. The care was not handled properly, we just had to repeat requests all the time. Shortly after we left they completely changed staff and management.

Not happy at all. Said they could take her and handle her and then kicked her out. Beautiful clean places and great people. The meals seemed real nice but it was way to expensive. We gave the overall experience a 1 for what happened.

My loved one has been a resident for two plus years. We have finally had enough and have freed them. 5 directors, 3 wellness directors 1 1/2 activities directors…..primarily abandoned position. … if your loved one likes videos this is your home!!! Always PROMISED it will get better all we got was rate increase. New director on the job since April 22. She has overseen 2 “restrictions periods “. Where residents are required to eat in their rooms and activities cancelled. Don’t miss that lockdown twice since April 22!!!! Meals were up to two hours late.. on a happy note they were given a coloring book….REALLY? Confined to your room for 5 days and you get a coloring book? Check the citations for this place. Please do your homework. Not enough space for the failed promises. But director will be happy to provide a multitude of excuses!! The food was pretty good.

I visited this location this past friday. I had a tour schedule and I waited 20 mins for the girl to give me a tour. She didn’t apologize or nothing. She was very pushy and not knowledgeable. The facility was dirty crumbles on the carpet and dust everywhere. My experience overall was disappointing. For the amount of money they charge I expect cleanliness and good customer service.