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3601 East Holt Ave, West Covina, CA 91791
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Bobby M
-
Child of resident/client
5.0
My mom seems very happy at this facility.
Very nice and comfortable facility for my mom. She seems happy with the food and her room is quite large and clean. The rent is very reasonable and the location just off the freeway is convenient for visiting.
About the facility Truewood by Merrill, West Covina
At Truewood by Merrill, West Covina, active seniors can spend their retirement years living a stress-free lifestyle filled with joy, friendships, and hobbies. This community features modern, Spanish villa elements to spark feelings of an endless vacation. Within minutes of the community, residents can easily venture out into the city and visit stores, restaurants, parks, and medical facilities.
Residents embrace the warm California air while relaxing on the shaded front porch of this two-story community. They can also take their pup to stroll along the interweaved walking paths to admire the scattered, lush gardens. And, rainy days can be spent tucked inside the inviting atrium complete with comfortable furnishings. This community combines a homelike setting with superior amenities to offer residents a balance between home and a resort.
This lively community hosts a myriad of activities to keep residents actively engaged. Community members join each other for wine tastings, day trips, game nights, yoga classes, lectures, pet therapy, holiday celebrations, and more. Residents are also free to take advantage of the library, salon, and other facilities.
At Truewood by Merrill, West Covina, residents escape the stressors of household chores. Professional and friendly associates offer a range of convenient services including housekeeping, maintenance, and...
Read more
Senior living options offered
Independent Living
Pricing for Truewood by Merrill, West Covina
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Truewood by Merrill, West Covina
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Compare
Truewood by Merrill, West Covina
3601 East Holt Ave, West Covina, CA 91791
West Park Senior Living
801 Cypress Way, San Dimas, CA 91773
Atria Covina
825 West San Bernardino Road, Covina, CA 91722
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285 West Central Avenue, Brea, CA 92821
9.5
Review score
53 reviews
9.5
Review score
53 reviews
5 star
51%
4 star
34%
3 star
4%
2 star
9%
1 star
2%
9.8
Review score
135 reviews
9.8
Review score
135 reviews
5 star
71%
4 star
21%
3 star
7%
2 star
0%
1 star
1%
9.8
Review score
119 reviews
9.8
Review score
119 reviews
5 star
76%
4 star
17%
3 star
5%
2 star
2%
1 star
0%
9.5
Review score
63 reviews
9.5
Review score
63 reviews
5 star
50%
4 star
38%
3 star
6%
2 star
3%
1 star
3%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
Veteran & Employee Discounts
Provides discounts to veterans, teachers and employees of certain companies.
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Independent Living
Care types offered
1
Assisted Living
Amenities at Truewood by Merrill, West Covina
Healthcare Services
- High Acuity Care
- Staffing & Ancillary Services
- Memory Care
- Medication Management
Meals & Dining
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
- Ground Floor Units
- Cable or Satellite TV
- Kitchenette
- Bath Tubs
- Wi-Fi/high-speed internet
- Air Conditioned
Community Amenities
Transportation & parking
- Uncovered Parking
- Resident Parking Available
- Covered Parking
- Complimentary Transportation
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Indoor Common Areas
- Outside Patio
- Library
- Beauty Salon
- Indoor Atrium
- Computer or Media Center
- Barber Shop
- TV Lounge
- Outdoor Common Areas
- Butterfly garden / Hummingbird garden
Recreational areas
- Fitness Center
- Raised Garden Beds
- Billiards Lounge
- Piano or Organ
- Movie or Theater Room
Services
- Housekeeping
- Beautician
Languages spoken
- Spanish
- English
Activities
- Other Religious Services
- Gardening Club
- Stretching Classes
- Holiday Parties
- Devotional Activities On-Site
- Pet-focused Programs
- Activities On-site
- Live Dance or Theater Performances
- Birthday Parties
- Live Musical Performances
- Activities Off-site
- Protestant Services
- Yoga / Chair Yoga
- Art Classes
- BBQs or Picnics
- Devotional Activities Offsite
- Catholic Services
- Live Well Programs
Reviews
for Truewood by Merrill, West Covina
Write a review
A Place for Mom has scored Truewood by Merrill, West Covina with 9.5 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Truewood by Merrill, West Covina has 53 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.3
Friendliness
4.3
Care Services
4.3
Staff
4.7
Meals & Dining
4.4
Activities
4.2
Value for Cost
4.2
A Place for Mom has scored Truewood by Merrill, West Covina with 9.5 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Truewood by Merrill, West Covina has 53 reviews with an average "overall experience" of 4.2 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 53 reviews
Hannah O - Family/friend
Independent Living
September 19, 2024
Just Okay
This is a great place for someone who is fairly independent. While the caregivers from [removed] are amazing, they don’t have enough staff to provide one to one care. The food is great and they always have a choice of at least two options. The director was rude and the customer service has some room for improvement. Overall, this place offers a nice environment with lots of activities for residents, but my family member needed more care.
Bobby M - Family/friend
Independent Living
July 10, 2024
My mom seems very happy at this facility.
Very nice and comfortable facility for my mom. She seems happy with the food and her room is quite large and clean. The rent is very reasonable and the location just off the freeway is convenient for visiting.
Response from Truewood by Merrill, West Covina
August 9, 2024
Hi Bobby, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
June 3, 2024
family experience
when it comes to the cleaning in my opinion the first main entrance lobby was the only area that is nice and clean. The second floor carpeted area is in bad shape, that includes the big dining area. I remember the first day walk through with [name removed], she said they were going to clean the carpets soon. However at our 3 months nothin has happened and now we notice bad odors. We would recommend families to probably walk through first before signing any documents. With the foods, at our 3 months we never saw anything but bananas and oranges low quality.
Response from Truewood by Merrill, West Covina
June 15, 2024
Hi There, thank you so for taking the time to leave us this honest review. Please don't hesitate to reach out if you ever need anything.
Dave D - Family/friend
Independent Living
May 3, 2024
Highly Recommended
My mom was previously a resident at Truewood by Merrill West Covina for a brief time and her experience was great. Everything at this facility, head to toe, met our expectations and then some! Her stay was as good as could be expected under the circumstances. I would highly recommend Truewood by Merrill West Covina for Assisted Living.
Response from Truewood by Merrill, West Covina
May 12, 2024
Hi Dave, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Ron B - Family/friend
Independent Living
April 4, 2024
Friendly and well run place
I moved my sister and husband there. The signup and move in activities went smoothly. Helpful all around, including maintenance staff in connecting Internet and TV. At first dinner a couple of residents volunteered they had moved from another residence and were much happier.
Response from Truewood by Merrill, West Covina
May 12, 2024
Hi Ron, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
January 11, 2024
Review for Truewood by Merrill, West Covina
Price was reasonable and room to haggle depending on what the needs turn out to be also adjustable as needs change.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Pat C - Resident/client
Independent Living
January 10, 2024
I am so glad to be here and highly recommend it
I love it here. I feel like I have come home. The people who work here are exceptional and most residents are nice too. The food is so much better here. It is hard to explain how much better this place is. The apartment sizes are great! Much bigger than where I lived previously. They have assistance in house if needed and at very reasonable rates. I am so glad to be here.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi Pat, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
December 30, 2023
Recommended
Everyone at Truewood West Covina was helpful and the process was easy. Of course, I would recommend this facility to others.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Daniel - Family/friend
Independent Living
December 15, 2023
My Mother is very happy here, I was worried cause she has never lived alone. Saving Grace is the company that take care of her, this is a senior living apartments that have care if needed. They serve three meals a day, they do her laundry and clean her apartment. They bring her meals to her if she does not want to go to the dinning room. Every thing is done for, dressing, bathing and diaper changes. They check on her throughout the night. They even help her turn over in bed if needed. Excellent care, highly recommend Truewood.
Response from Truewood by Merrill, West Covina
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Resident/client
Independent Living
August 29, 2023
Highly Recommended
I am very happy here at Truewood by Merrill West Covina. They make it very comfortable and [name removed] is very professional, thank you. The cleanliness and friendliness are great. The care services, meals and activities are also great. Additionally, they are pet friendly and we have a dog park here. I would highly recommend Truewood by Merrill West Covina to family and friends.
David - Family/friend
Independent Living
June 14, 2023
Mom's in good hands!
My Mother was briefly a resident at Truewood by Merrill West Covina and our experience with this facility was just great! The staff at this facility was wonderful. Communication with the family was great. We had no experience with the meals or activities, so I can't rate those. Otherwise, I would highly recommend this facility to family and friends based on their level of attention, kindness, cleanliness, and overall value!
Peter - Family/friend
Independent Living
May 30, 2023
A family experience
Well they treated us great. Always friendly and the dining room was like being on a cruise. One member of the staff stood out, her name is [name removed]. This lady bent over backwards to help my Mom get settled in there and took care of everything.
Tamara - Family/friend
Independent Living
April 19, 2023
Answer to Prayers
This was a great placement for my Aunt. We picked this community because, I liked the ambiance. I could get her a room with an outside door so I didn't ever have to worry about lockdowns and not being able to check on her. Their pricing was fair. The apartment was roomy and light, and in good repair. They let her keep her dog. The outside was also very appealing with lots of greenery. They have a caregiving business Saving Grace available for assisted living services so she can age in place. I loved everything about it.
Response from Truewood by Merrill, West Covina
April 20, 2023
Hi Tamara,
Thank you for taking the time to leave us this review. We are so happy to hear that Truewood by Merrill has been a great place for your aunt. Please don't hesitate to reach out if you ever need anything.
Anonymous - Toured community
Independent Living
August 24, 2022
Tour
Felt like was a good tour nice place with many options.
Response from Truewood by Merrill, West Covina
August 25, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
Jeff S - Family/friend
Independent Living
May 3, 2022
Excellent value for true and dependent living
The ground floor has been remodeled and has a fresh look. The top floor has not been remodeled and because of that it does not look as clean or fresh as the ground floor. I am not using the care services at this time but the people that are there always speak and talk no matter if they work for you or not. There was a change of ownership right before we moved in and the staff think that there is a plan to redo the top floor also. The top floor does need to be done and the dining room could use it also. The location is great and has a very rural beautiful setting and the convenience to shopping is only about five minutes away which makes it easier for the residents. The general manager is really great with her team, she runs a tight ship and is great with what she does, the sales manager and the daily care staff, and maintenance it wonderful also and have all been there for us promptly.
Patricia C - Toured community
Independent Living
March 21, 2022
My tour review
This was a very nice community. I liked it but it did not work because I needed a community that would work with my insurance also and this community would not work.
Paul P - Resident/client
Independent Living
December 3, 2021
Have only been here about 5 months, so far for me I like. There are some issues with maintenance that are inconvenient(but being addressed). Food is good and I feel pretty safe here, employees are friendly. Project Manager is making changes. There is transportation available but only 1/2 day from 7:00 -12:30. I think but you can set up ride service with West Coniva transportation service or access. (you have to do that) I would say is not perfect, but to month as a good choice.
anonymous - Family/friend
Independent Living
November 1, 2021
Our tour experience
Our family had an in person tour and this community had a real possibility but at the time our loved one was just not ready to move.
John S - Resident/client
Independent Living
November 1, 2021
My Review of Bridgecreek
I been hear for 4 years and I am happy here. They are always trying to improve that work.
Anonymous - Toured community
Independent Living
October 19, 2021
My Review of Bridgecreek
[name removed] was wonderful to work with. She helped me with looking into what is covered for Veteran's assistance and our insurance. It is a smaller community and more independent.
Neighborhoods around Truewood by Merrill, West Covina
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Frequently Asked Questions about Truewood by Merrill, West Covina
Truewood by Merrill, West Covina offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Truewood by Merrill, West Covina 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (626) 332-1135 to reach a resident at Truewood by Merrill, West Covina.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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