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9 Reservoir Rd, Pawling, NY 12564
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John
-
Family/friend
4.0
The Grand is Grand
With long term IV medication and the need for P/T and O/T the Grand at Pawling was available. Having received negative feed back, My wife and I made the right decision. Everyone from administration to staff welcomed us with an open bed [date removed]. And because of the Covid outbreak they made [name removed] as comfortable as possible but also she became a patient of this nasty virus. With the awesome help of the administration and nursing staff they made this lonely 4 month stay tolerable. [names removed] are the best at all communication and the operator knew my 1st name.
They do have heroes working there. Besides some cosmetics in and out and sometimes the meals needed some love The Grand was Grand.
About the facility The Grand Rehabilitation and Nursing at Pawling
The Grand Rehabilitation and Nursing at Pawling in Pawling, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Nursing Homes
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Amenities at The Grand Rehabilitation and Nursing at Pawling
Healthcare Services
- Staffing & Ancillary Services
- High Acuity Care
- Medication Management
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
Room Amenities
- Air Conditioned
- Respite or Short Term Stays Offered
- Wi-Fi/high-speed internet
Community Amenities
Common areas
- Beauty Salon
- TV Lounge
- Indoor Common Areas
- Barber Shop
- Outdoor Common Areas
Services
- Beautician
Activities
- Activities Off-site
- Activities On-site
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The Grand Rehabilitation and Nursing at Pawling
9 Reservoir Rd, Pawling, NY 12564
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1.0
Review score
86 reviews
1.0
Review score
86 reviews
5 star
36%
4 star
35%
3 star
16%
2 star
7%
1 star
6%
9.8
Review score
83 reviews
9.8
Review score
83 reviews
5 star
64%
4 star
28%
3 star
5%
2 star
1%
1 star
2%
9.6
Review score
71 reviews
9.6
Review score
71 reviews
5 star
72%
4 star
20%
3 star
4%
2 star
1%
1 star
3%
9.6
Review score
56 reviews
9.6
Review score
56 reviews
5 star
71%
4 star
20%
3 star
2%
2 star
0%
1 star
7%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Nursing Homes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Reviews
for The Grand Rehabilitation and Nursing at Pawling
Write a review
A Place for Mom has scored The Grand Rehabilitation and Nursing at Pawling with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Grand Rehabilitation and Nursing at Pawling has 86 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
3.9
Care Services
3.9
Staff
1.0
Meals & Dining
1.0
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored The Grand Rehabilitation and Nursing at Pawling with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Grand Rehabilitation and Nursing at Pawling has 86 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 86 reviews
Jan H - Family/friend
Nursing Home
October 28, 2023
Prisoners Treated Better in Prison
Another night after 9:30pm spent on the phone for several HOURS trying to get ahold of someone to take care of basic needs for my mom at The Grand Rehabilitation and Nursing at Pawling. It is now after midnight …. After listening to the phone ring thousands of times, some people answering, transferring the phone and being hung up on multiple times before I can say a word… I want anyone who is interested to read this and decide if this is the place you want your loved one to reside.
My mother has been sitting on a soiled diaper for 12 hours. The last 7 hours she has been sitting on excrement. My mom has had her call bell on for hours! She already has a break in her skin yet the aide comes in and turns the call bell off and says she will be right back yet doesn’t change her.
This is a small written piece from the long saga I endured tonight. It took me 2 1/2 hours of constantly being on the phone to finally get my mother changed. This is all I could write on here.
John - Family/friend
Nursing Home
August 3, 2020
The Grand is Grand
With long term IV medication and the need for P/T and O/T the Grand at Pawling was available. Having received negative feed back, My wife and I made the right decision. Everyone from administration to staff welcomed us with an open bed [date removed]. And because of the Covid outbreak they made [name removed] as comfortable as possible but also she became a patient of this nasty virus. With the awesome help of the administration and nursing staff they made this lonely 4 month stay tolerable. [names removed] are the best at all communication and the operator knew my 1st name.
They do have heroes working there. Besides some cosmetics in and out and sometimes the meals needed some love The Grand was Grand.
Anonymous - Family/friend
Nursing Home
December 7, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
We have recommended The Grand to our friends! They are taking good care of my son. They have been good to us with answering my questions.
Anonymous - Family/friend
Nursing Home
December 7, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
They are welcoming, compassionate and knowledgeable. The room is very nice.
Anonymous - Family/friend
Nursing Home
December 7, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
I have spoken with my friend throughout her stay. Her occupational and physical program is going well for her. She said she is feeling good from it. From what she has mentioned the nursing assistants can be inattentive especially on the weekends.
Anonymous - Family/friend
Nursing Home
October 2, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
The staff is very compassionate. My conversation with the therapists was very fulfilling. I was very pleased that the doctor made time to talk to me. He was very, very good.
Response from The Grand Rehabilitation and Nursing at Pawling
October 7, 2019
Thank you for sharing your experience. We are very happy that you are satisfied here at The Grand Rehabilitation & Nursing at Pawling. Have a great Autumn!
Anonymous - Family/friend
Nursing Home
October 2, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
They did very well. The nurses, everyone, are just stupendous.
Response from The Grand Rehabilitation and Nursing at Pawling
October 8, 2019
Thank you for sharing your experience! We always appreciate hearing kind words about our nurses and staff. Thank you for choosing the Grand Rehabilitation & Nursing at Pawling!
Anonymous - Family/friend
Nursing Home
October 2, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
The stay has been okay so far. My loved one is just not liking the meals.
Response from The Grand Rehabilitation and Nursing at Pawling
October 10, 2019
Thank you for your review. Please reach out to us regarding the meals for your loved one and we will do our best to accommodate you.
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
The nursing care has been very good. Everybody from the aides to the nurses have just been so cooperative. They actually take the time to listen, which I really have appreciated. This may be me being anxious to get him home but I just wish it could go a little faster. Maybe there are certain regulations the facility has to follow. The meals have been good and I do get answers when I ask questions.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you for your review. We do our best to accommodate everyone here at The Grand.
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
Our experience has gone well here and it is very clean.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you so much for your review. We do our best to make sure you get the experience you deserve here at The Grand.
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
We have meetings every three months to check in on how my loved one is doing. Whenever she falls or her blood pressure changes they call me right on the spot. They're pretty good with the cleanliness but the only thing is if I go in early, there is an odor because they're doing morning clean up. So I just don't go in early.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you for your review. We really appreciate the feedback here at The Grand.
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
There are many staff members in particular who have been helpful. The therapy services are very good. The nurses have really been very patient with me. I ask a lot of questions and they are always good about giving me the time and help. There is not enough staff at the front desk on the weekends and evenings. You have to wait a long time to be let in and out because of this. The visitors' bathroom needs attention but they are keeping everything else clean. We had a care plan meeting and that was very helpful. I had to request the meeting but I thought this was something they plan and come to me for.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you for the feedback. We really appreciate your review here at The Grand.
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
The Rehab team is doing great. Mostly everyone is accommodating. It's good but it's not perfect. Because we're in the room all the time, sometimes the nurses seem irritated with us. My loved one does have to ask multiple times if he needs something. It's pretty clean, but the bathrooms could use more care with its cleaning. The caseworker is very busy and doesn't have a lot of time, but she's doing the best she can.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you for your review. We really appreciate the honesty and we will definitely take your constructive feedback into consideration.
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
I feel like the building is kept very well. The whole place is clean! I was surprised by how clean it was. The staff, in general, seems very attentive. I happen to really like the Grand, I think it's a much better place than most. There is one lady who takes the time to listen and doesn't rush. The meals should be hotter, last time my wife was there you couldn't get a hot meal. It might just be my wife's case, she has multiple diagnoses, but they just aren't on time with her medications.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you for your review. Please reach out to us regarding any personal issues so we can make sure to resolve. Thank you!
Anonymous - Family/friend
Nursing Home
August 30, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
I would recommend The Grand at Pawling. I have worked with them on a professional level and I have been impressed with the level of care. My mom loves the physical therapist there and she always raves about them. Most of the staff seems very friendly and open and they try to answer questions. I think the staff seems very attentive to her, some of them. With the nursing care, I just didn't feel as if there was a focus on her individual care plan. The place is clean but it just seems very old and worn. It looks like there are some things that could be repaired for not very much money, like the nursing station. They've been very thoughtful about trying to meet her needs with the menu choices. The one thing I will say, is the menu is very confusing. It's a week out and it just feels like there is a way to make that easier for an elderly user. Communication is where my challenges have been. Everybody doesn't seem to be on the same page about her care but, the nurses have always given me a progress report, and answer my questions when I call.
Response from The Grand Rehabilitation and Nursing at Pawling
September 5, 2019
Thank you so much for the detailed feedback. We take everything you say into consideration here and we greatly appreciate it.
Anonymous - Family/friend
Nursing Home
August 1, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
My loved one came out there better than how he went in. I think the place is really nice. Everyone was pleasant and the rooms were clean. He complained a little bit about the food, but he complains about my cooking. The communication was good and they kept on trying to get in touch with me.
Response from The Grand Rehabilitation and Nursing at Pawling
August 1, 2019
Thank you for your review. We really appreciate your feedback.
Anonymous - Family/friend
Nursing Home
August 1, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
As far as I know, I'd say it's going very well! I'd say they're doing pretty well with the therapy services. The staff is all good and my loved one said he likes the meals.
Response from The Grand Rehabilitation and Nursing at Pawling
August 1, 2019
Thank you so much for your review. We really appreciate the feedback here at The Grand.
Anonymous - Family/friend
Nursing Home
August 1, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
They take good care of my mother and are very attentive to her. Everyone is very, very nice and she said that herself. I've been in rehab with her, and they have been terrific. The nurse on my mother’s floor has been terrific with her and with getting her to eat when she doesn't want to eat. Several of the aides have also been great. The other thing I noticed is that they keep the place very clean. We just had a meeting last week and we went through each department. They were very upfront, informative and told us everything we needed to know. They had a nice barbecue the other day, the residents and my mother had a great time. The only thing that's not good, for someone reason there is only one elevator to use. For such a busy place, I am surprised.
Response from The Grand Rehabilitation and Nursing at Pawling
August 1, 2019
Thank you for your review. We take your feedback very seriously here at The Grand and we really appreciate it.
Anonymous - Family/friend
Nursing Home
August 1, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
My loved one was taken care of very well and we are very pleased. The therapy is very good, the staff was attentive and good. We were very concerned about going there not knowing the reputation but I could not have asked for better care. The building inside was very clean but the outside needed some attention, especially the garbage area. He ate like a king and he was very happy with the food. They were right on it with the communication!
Response from The Grand Rehabilitation and Nursing at Pawling
August 1, 2019
Thank you for your review!
Anonymous - Family/friend
Nursing Home
August 1, 2019
Review of The Grand Rehabilitation & Nursing At Pawling
Anybody that I have spoken to was very, very friendly and they call me on everything. I am having some trouble with finding out where the money from his monthly stipend is going to.
Response from The Grand Rehabilitation and Nursing at Pawling
August 1, 2019
Thank you for your review, please reach out to us if we can address any concerns.
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Frequently Asked Questions about The Grand Rehabilitation and Nursing at Pawling
A Place for Mom has scored The Grand Rehabilitation and Nursing at Pawling 1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (845) 207-9855 to reach a resident at The Grand Rehabilitation and Nursing at Pawling.
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