About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
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About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
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About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Legacy at Maiden Park

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749 Maiden Lane, Rochester, NY 14615

8.4
Review score
20 reviews
Add review
8.4
Review score
20 reviews
5 star
55%
4 star
15%
3 star
5%
2 star
5%
1 star
20%
See all reviews
8.5
Review score
1009 reviews
43 facilities
For pricing & availability:
(866) 374-4058
Legacy at Maiden Park
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Legacy at Maiden Park community exterior
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Anonymous
-
Child of resident/client
5.0
Legacy at Maiden Park review
Pretty much a 5 across the board. For me the most important thing is the how the staff treats my mom, and over the course of the last year everyone has been kind and patient with her. Even the housekeeping staff is cool, and try to engage her and make her smile. I have noticed decreased st

About the facility
Legacy at Maiden Park

Boutique resort-style living and welcoming vibes await you in Rochester, New York.

Live life on your own terms.

You’ll find the perfect setting in Rochester, with access to plenty of culture, history, entertainment, and more. Legacy at Maiden Park features luxurious amenities and services, including signature dining, a dynamic social calendar, and engaging events. Residents here will find endless opportunities to discover new passions, engage with friends, learn about the region’s history, join community clubs, and more. Explore Assisted Living, Short-Term Stays and Memory Care residences designed just for you.

ASSISTED LIVING

Enjoy life on your schedule, not ours.
When you need a little extra support, we’re here for you every step of the way. Relax and enjoy life knowing our team of experts is standing by 24/7. Everything you need is at your fingertips, without the hassles of cooking or cleaning. Come discover how we’re raising the bar on Assisted Living.


MEMORY CARE

Compassionate care and support.
Celebrate your life story and live with the care and dignity you deserve. Embrace our round-the-clock support from our specialized Naya caregivers and team of registered nurses. You’ll find plenty of personalized services too, including designated cuisine, wellness consultations, medication management, and more.

Senior living options offered

Assisted Living

Memory Care

Pricing
for Legacy at Maiden Park

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
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Legacy at Maiden Park community exterior
Legacy at Maiden Park

749 Maiden Lane, Rochester, NY 14615

Baywinde Senior Living community exterior
Baywinde Senior Living

100-200 Kidd Castle Way, Webster, NY 14580

The Village at Mill Landing community exterior
The Village at Mill Landing

45 Mill Rd, Rochester, NY 14626

Legacy at Grande Vie
Legacy at Grande Vie

2140 Five Mile Line Rd, Penfield, NY 14526

8.4
Review score
20 reviews
8.4
Review score
20 reviews
5 star
55%
4 star
15%
3 star
5%
2 star
5%
1 star
20%
9.5
Review score
84 reviews
9.5
Review score
84 reviews
5 star
54%
4 star
24%
3 star
13%
2 star
4%
1 star
5%
9.4
Review score
17 reviews
9.4
Review score
17 reviews
5 star
82%
4 star
12%
3 star
6%
2 star
0%
1 star
0%
9.3
Review score
39 reviews
9.3
Review score
39 reviews
5 star
39%
4 star
23%
3 star
10%
2 star
18%
1 star
10%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Legacy at Maiden Park

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Guest Meals
  • Professional Chef
  • Room Service
  • Gluten-free
  • Organic
  • Kosher
  • No Sugar
  • Restaurant Style Dining
  • International Cuisine
  • Vegan
  • Meals Provided
  • Low / No Sodium
  • Pureed Meals
  • Special Dining Programs

Room Amenities

  • Wi-Fi/high-speed internet
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Ground Floor Units
  • Cable or Satellite TV
  • Garden View
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Handicap Accessible

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Transportation at Cost
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Outdoor Common Areas
  • Meeting Room
  • Barber Shop
  • Computer or Media Center
  • Indoor Common Areas
  • Butterfly garden / Hummingbird garden
  • Private Bath
  • Main Street Shops
  • Central Fireplace
  • Library
  • Beauty Salon
  • Indoor Atrium
  • Outside Patio

Recreational areas

  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center
  • Game Room
  • Piano or Organ
  • Fitness Center
  • Jacuzzi

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • Grocery Shopping and Errands

Languages spoken

  • English

Activities

  • Quilting or Sewing Club
  • Christian Services
  • Devotional Activities Offsite
  • Resident Band or Musicians
  • Catholic Services
  • Live Well Programs
  • Protestant Services
  • Yoga / Chair Yoga
  • Cooking Classes
  • Day Trips and Outings
  • Dances
  • Live Musical Performances
  • Other Religious Services
  • Book Club
  • Holiday Parties
  • Walking Club
  • Devotional Activities On-Site
  • Forever Fit
  • Pet-focused Programs
  • Bridge Club
  • Live Dance or Theater Performances
  • Birthday Parties
  • Happy Hour
  • Wine Tasting
  • Qi Gong
  • BBQs or Picnics
  • Tai Chi
  • Educational Speakers / Life Long Learning
  • Sensory-based Programs
  • Light Therapy Programs
  • Choir / Singing Club
  • Activities Off-site
  • Community Service Organizations
  • Cards / Pinochle Club
  • Art Classes
  • Reminiscence Programs
  • Men's Club
  • Montessori Programs
  • Cooking Club
  • Brain fitness / Dakim
  • Stretching Classes
  • Gardening Club
  • Intergenerational Programs
  • Wii Bowling
  • Karaoke
  • Community Service Programs
  • Visiting Chaplain or Priest
  • Current Events Club
  • Activities On-site
  • Trivia Games

Reviews

for Legacy at Maiden Park

8.4Review score20 reviews
8.4
Review score
20 reviews
5 star
55%
4 star
15%
3 star
5%
2 star
5%
1 star
20%
Write a review
A Place for Mom has scored Legacy at Maiden Park with 8.4 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Legacy at Maiden Park has 20 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.9
Friendliness
4.1
Care Services
3.9
Staff
4.6
Meals & Dining
4.5
Activities
3.9
Value for Cost
4.0
A Place for Mom has scored Legacy at Maiden Park with 8.4 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Legacy at Maiden Park has 20 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Logo for Watermark Retirement Communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 20 reviews
Anonymous - Family/friend
Memory Care
September 5, 2024
5.0
Verified Review
Legacy at Maiden Park review
Pretty much a 5 across the board. For me the most important thing is the how the staff treats my mom, and over the course of the last year everyone has been kind and patient with her. Even the housekeeping staff is cool, and try to engage her and make her smile. I have noticed decreased staffing over the course of the year, which concerns me, however she's still getting great care from great people. I would like it if we got more updates on how they're doing, even if it's just a quick text or email, but I'm sure if I asked, they would be happy to accommodate, so that's on me! Thanks to everyone!! I appreciate so much the work that everyone does to look after Mom and all the other residents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Melanie C - Family/friend
Assisted Living
July 17, 2024
3.0
Clean and cheery
The facility itself is always clean and cheerful. There has been a lot of turnover within the kitchen, health aides and nursing staff. The food menu is not geared towards the age of the residents and does need some work. They do offer alot of activities and social events which helps residents to stay connected.
Cleanliness
5
Friendliness
5
Care Services
3
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
Roberta Ryan - Family/friend
Assisted Living
June 8, 2024
1.0
Acceptance Assessment Is Dangerous
My husband was assessed and accepted for the enhanced level of assistance by a social worker, not a nurse. Within two days of moving in, the overnight shift would not assist him with the Apex, telling him that they had bad backs, they didn't know how he got accepted for residence in the first place, it was ridiculous that they had to do this, he needed to do all of the work, they were not familiar with the Apex and he would have to tell them what they needed to do. When they did finally lift him, my husband repeatedly told them to put him in his wheelchair instead of the recliner in his room. They refused to do what he asked and put him in the recliner anyway, making it almost impossible to lift him again. The administration said their internal investigation determined that all the allegations were unsubstantiated, but they terminated an employee for saying some of the exact comments. Go figure.
Cleanliness
2
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
3
Activities
3
Value for Cost
1
Anonymous - Family/friend
Memory Care
November 14, 2023
4.0
Verified Review
Wonderful Staff!!
I can't say enough good things!! The Legacy people are wonderful. All the aids treat my mom like a queen even when she's fussy and confused, and the nurses all seem to genuinely care about the residents. Even the front desk staff and the maintenance man are caring and friendly. My only minor quibble would be with onboarding, mainly communicating details like how and when transfer to their onsite physicians will occur etc. But that's truly minor given all the things they do for the residents and the great care they are providing to my mom. My mom lived with us for 4 years after her stroke, and I worried a lot about having her in a facility, but Legacy has taken that worry away.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Legacy at Maiden Park
January 3, 2024
Thank you for the high marks and meaningful feedback regarding your experience with us. We are delighted to have earned your trust and look forward to seeing your mother thrive with us. We value your opinion and we're committed to 100% satisfaction and constant improvement. I have shared your review with our onboarding team. Thank you again. [Posted on behalf of Douglas Sommerfeldt, Executive Director]
Mark H - Family/friend
Memory Care
June 28, 2023
5.0
Legacy at maiden Park
Legacy at maiden Park has been a wonderful place for both our father and our family. Dad has advanced dementia and it was increasingly hard to take care of him at home. After looking around we decided on Legacy at maiden Park. It has been about a year since dad moved in. It has been a great experience for both him and our family. A very safe and caring environment. The staff has been absolutely wonderful. A special shout out to Dawn Cordone. She is very helpful and caring. She has helped the family navigate through various health issues and challenges our father has had. Don’t know what we would do without her! The aides have been wonderful also. Although there’s too many to list, I would like to mention [name removed] and [name removed]. Both routinely go out of their way to help dad. Although it was a difficult decision to move dad into the Legacy, it has turned out better than we hoped for. Caring for dad was getting overwhelming and very stressful. Now we can be his children and not his caregiver.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Jeanne B - Family/friend
Memory Care
May 28, 2023
5.0
Memory Care for Mom
Legacy at Maiden Park has been wonderful for Mom. The assisted living staff do a great job from providing reminders, serving food Mom likes, and providing a wide variety of activities. Plus they support Catholics with a relationship with St Charles with a short service on Thursdays and an opportunity to get Communion. Also the Televised masses are usually up in the common area on Sunday. Bingo, arts and crafts and music and videos are also a big hit with Mom. The staff recognizes the residents have good days and bad but no matter what they are cheerful, helpful and caring. The concierge at the front desk is always helpful and greets everyone with smile.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Legacy at Maiden Park
June 2, 2023
Dear Jeanne, Thank you for taking the time to leave us a review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day and also will let Monica at the front desk know. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your mom continues to thrive. Greg Ranieri Executive Director
Diane K - Family/friend
Assisted Living
May 25, 2023
5.0
A Community of Trust and Great Care
My mom has been at Legacy (Maiden Park) for 1-1/2 years. Even though it took some time, she has found friendship with the residents and staff. I feel very comfortable having her there then alone at home. The socialization and activities has brought her back at 100%. My mom is comfortable there and that is such a relief for me. She will send me away when it’s time for an activity especially Bingo. She has a new life and a happy one - all Thanks to the staff and residents. Even the cook socializes with the residents asking what they may like to see on the menu. It’s all about the residents and that is a huge plus!!!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Legacy at Maiden Park
June 2, 2023
Dear Diane, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your mom continues to thrive.
Diane Boothe - Family/friend
Assisted Living
October 21, 2022
5.0
Highly Recommend
My mom has been at Legacy At Maiden Park for 10 months. Mom is comfortable and happy in her new community. Seeing her happy takes a huge burden off of me, as well as how ALL the staff that warmly welcomes us every time we go to visit mom. Communication with administration and staff is 100% and that is a huge plus. Mom is not treated like a patient, she is treated with compassion and friendship. Mom refers to the employees as her friends and smiles when she talks about the conversations she had with them. All the socializing and friendships created is what has made mom refer to Legacy as home. That alone, is what makes me recommend Legacy at Maiden Park.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Legacy at Maiden Park
November 28, 2022
Dear Diane, Thank you for taking the time to leave us such a wonderful review and we appreciate you sharing your experience with us. I will read your review to our team and thank them for the difference they make every day. We love what we do and I'm so glad it shows. Please stay in close contact and let us know what we can do to ensure your mom continues to thrive. Greg Executive Director
anonymous - Family/friend
Memory Care
April 21, 2021
5.0
Verified Review
Good experience
We chose Legacy at Maiden Park because of the price, the staff members that I worked with at the facility was very helpful with giving me information and getting her settled in, The room sizes here seem to be good, she is in a single private room. If I have any questions they are great about responding and answering any questions and concerns. I would recommend to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Gretchen - Family/friend
Memory Care
March 22, 2021
4.0
Verified Review
If You're Looking for Good Quality Care Look at Legacy at Maiden Park
This would a good place for your loved one to go. The communication with the staff was good and was able to speak to a staff member once a week. The care staff was knowledgeable, and the administrative staff was helpful. They were pleasant and understanding when moving my loved one from this community to across the country
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Vicki Ceasor - Family/friend
Memory Care
March 1, 2020
5.0
A loving Place To Live
The staff have compassionate and are well-trained to address a wide range of elderly needs. With a genuine desire to assist the elderly. They have a very well written care plan for my mom. They offer various programs and activities in order to enhance the physical, spiritual, social and intellectual aspects of the residents. They go out at Christmas to see the festival of lights, fine out, shopping trips ect. I sampled the food and it was delicious! The dinning is nice the kitchen is clean, they will go to each person to make sure they get what they want . The residents communicate with each other nicely they have a way of getting them to know one another it's beautiful. They take safety measures seriously,such as call buttons no trip hazardous items. I'm excited about the outdoor areas ?? it's so beautiful. They several areas you can just sit and talk. They did a great job of picking people to live there they mix very nice together. Could imagine anything better. My mom has become very diversed, and constantly teaching others about diversity. She's changed for the good and she loves it!! She said "I'm never leaving the place"! She loves the staff and so do I. They actually helped me also, so passionate. Here's the woman that gave everyone a go for the money and wanted to come back home with me unbelievable. When we take her out for the day she can't wait to get back to her friends. I would recommend The Legacy at Maiden Lane is a great place to live & visit they have become our extended family! You can feel the love when you enter the door. They helped my mom get her life back.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Legacy at Maiden Park
March 4, 2020
Thank you very much for taking the time to share such powerful feedback with us. We're thrilled to hear you and your mom are enjoying our fun, vibrant and social community. We'll pass along your compliments to the hardworking associates. We look forward to seeing you soon!
Lee - Family/friend
Memory Care
August 18, 2019
0.5
Horrible Memory Care Unit
My mom is in their memory care unit. Everything was great eight months ago. Today it resembles a nursing home. There are no stimulating activities or programs like previously. They talk a good game about how their memory care is different. There is no longer a nurse on the unit. The activities director is now the unit coordinator. No medical background whatsoever and her inability to find activities that stimulate residents is another reason why we are looking at another community. Sitting around all day talking with residents is not a stimulating environment. Stay away is my advice.
Cleanliness
0.5
Friendliness
2
Value for Cost
1.5
Care Services
1.5
Activities
1
Response from Legacy at Maiden Park
March 4, 2020
We're terribly sorry to hear you aren't completely satisfied with your experience at the community. Please know that is not our standard and we are committed to providing an excellent community for your mom. Please reach out to our Executive Director at [removed] Ext. 102 to discuss your concerns in greater detail as we greatly value your feedback.
Anonymous - Toured community
Memory Care
July 23, 2019
2.0
I received a phone call from Legacy at Maiden Park and shared with them the care that I am looking for for my dad. They were concerned that my dad has a catheter and that they couldn't assist him with it, if he needed it. I spoke to the nurse at that facility, she confirmed that they could not take him because of this.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Response from Legacy at Maiden Park
August 1, 2019
We are committed to maintaining the highest level of standards when it comes to the safety, health and well-being of our residents. I am sorry to hear we aren’t currently the best setting for your dad. To clarify, if he can care for the device independently, we could accept him. Please reach out to me to discuss any thoughts or questions you may have in greater detail. Sincerely, DJ Goldstein Executive Director [removed]
Cindy Beagley - Family/friend
Memory Care
January 9, 2019
5.0
Love it!
The staff is extremely helpful and caring. I could not imagine anything else they could do for my mom or me. My mom repeatedly has stated how nice and quiet it is there. It is clean, they provide delicious food and the staff it is wonderful. There are many appropriate activities and interesting outings. I highly recommend the Legacy at Maiden Park.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Legacy at Maiden Park
January 14, 2019
Thank you for sharing your experience with an online review. We value your opinion and we’re so glad you are satisfied and happy. Please stay in close contact and let us know what we can do to ensure your mother continues to thrive. Sincerely, Liz Richardson, Executive Director Posted on behalf of Liz Richardson.
Patricia Jusko - Family/friend
Memory Care
November 12, 2018
5.0
We are very happy in the care Mom is given. She looks brighter, cleaner and her appearance much better. She is kept busy and that’s what she likes. Thank you Just an added note: I know it is hard for her to eat more of a variety, but at her age we are happy she is eating.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Legacy at Maiden Park
November 21, 2018
Thank you! I will share this comment with our caring, friendly team and thank them for the difference they make every day. We love what we do and I’m so glad it shows. Please let us know anything we can do to ensure your mom continues to thrive. Sincerely, Liz Richardson, Executive Director Posted on behalf of Liz Richardson.
Anonymous - Toured community
Memory Care
October 22, 2018
5.0
The tour was wonderful. Legacy is beautiful and I am sure [Name Removed] will love it. [Name Removed] was full of information and answered all of our questions and concerns. We hope they accept Loretta after the initial assessment interview with her this Wednesday at 3pm. [Name Removed]
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Legacy at Maiden Park
October 23, 2018
Thanks for the high marks. I’m glad you had a positive experience when you visited and I hope we see you again soon. If you have questions along the way please feel free to give us a call. Sincerely, Liz Richardson, Executive Director Posted on behalf of Liz Richardson.
Anonymous - Toured community
Memory Care
October 17, 2018
4.0
We were pleasantly impressed by this facility. It was small and felt intimate, and very clean. Our guide took the time to show us around, and was more than happy to address any concerns and questions we had. We even took a brief detour while she happily assisted one of the residents. Overall, seems like a very nice place, but I don't think Mom would be happy with the level of structure at this time.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Legacy at Maiden Park
October 23, 2018
Thank you for sharing your experience with an online review. I’m glad you had a positive experience when you visited and I hope we see you again soon. Please join us for a Watermark University class or happy hour to get better acquainted with our thriving community and friendly residents. If you have any questions, please feel free to give us a call. Sincerely, Liz Richardson, Executive Director Posted on behalf of Liz Richardson.
Mom's family - Family/friend
Memory Care
July 12, 2018
5.0
The best choice for mom
We moved my mom, with mid-stage Alzheimers, from her home to Maiden Park. My mom, frankly, is not the easiest person in the world, but we were delighted with the care she has received at Maiden Park. The staff are generous with their time and responsive to her needs; and she has formed special relationships with a couple of the caregivers--taking extra time to spend with her when able. She is happy and healthy and we feel secure knowing she is well taken care of in our absence. Our family couldn't have chosen a better community for mom, it really has become a second family for her!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Kathy - Family/friend
Memory Care
May 19, 2018
0.5
ELDER ABUSE
ELDER ABUSE! Families need to be aware of this place!! My mom was moved to Memory Care, they were on a deadline to open and scrambling to get residents, biggest mistake EVER! Mom was physically in great health and needed no assistance getting around, unfortunately, she developed shingles on her face and no one knew what the rash was! I was laid up with a knee surgery, so I had to trust this facility to keep a close eye on her, not easy when I visited regularly everyday! I checked in faithfully and "repeatedly" was told by [name removed], the inept unit coordinator that she was FINE, "NO NEED TO WORRY," only to find out the rash had spread immensely on her face, into her eye, which caused her to lose her vision!! Staff notified me they told [name removed], after we spoke, that my mom was seriously sick and [name removed] deliberately ignored it and clearly lied, not checking on her before calling! Not surprised, she's either "kissing" up to management or hides out in residents rooms watching TV! Fearing she would lose brownie points, she chose to let my poor mom suffer another day before I could get her to the docs, which is dangerous with shingles! The staff at the facility she was transferred to said the sickness got to far ahead of her, due to [name removed] NEGLECT!! KARMA!!! Management is one big useless clique! Not at all supportive to family members or employee complaints, I can attest to this as well as other family members. They preach the residents come first, yet families are moving out and residents are being neglected! Always short staffed, so short staffed that I was told to take my mom to the docs, hoping they would admit her into the hospital because their would be no one to take care of her over the weekend...where she lived! Facility also needs to be educated on background checks after hiring a convicted felon! I even had an employee tell me "not to bring my mom back, to many shady things going on." Due to [name removed]& the Legacy's Neglect, Incompetence and Irresponsibility, my mom sadly passed. There is absolutely no excuse for this ABUSE and there were only 4 residents in the unit, totally unacceptable! Shame on the Legacy and Watermark who were fully aware of the entire situation and did NOTHING! If you want excellent and compassionate care for your elderly parent or loved one, good lord, please DO NOT place them in this god forsaken place, especially memory care!! If you're looking in the Greece area, I've heard & read great reviews on Crimson Ridge, but choose carefully and DEFINITELY CHOOSE ELSEWHERE!!! 4/29/18 - In regards to your response, obviously you DO NOT take neglect and abuse seriously enough, otherwise you would have addressed the situation when I brought it to the Legacy's and Watermark's attention months ago!! Like your useless response, it's been 6 days and how surprising, you haven't reached out! Just proves your commitment to the residents & families! It's beyond disgusting to think [name removed]kept my loving mom suffering in her room like a "CAGED ANIMAL" when she seriously needed medical attention!! Like everything else, [name removed]actions were "swept under the rug" and her only repercussion is putting her back in her old position working evenings, just what she needs more free time!! [name removed]is NOT a nurse and far from qualified, to be caring for the elderly! As another review stated, "nurses are asking how to dispense meds," could that be the cause of 4 or so deaths the Legacy has had within a few months, in assisted/enhanced living?! Memory Care has had enough devastating issues, also a few deaths, which I'm sure were due to neglect and the most horrific, residents escaping from the building, not once, but four times!!! It's a day to day ritual of scheming and conniving! Hopefully, my review & word of mouth will help save someone else from the pain & heartache we've endured the past months & continue to do so!
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Elaine Greene - Family/friend
Memory Care
May 6, 2018
1.0
DO NOT SEND YOUR LOVED ONE TO LEGACY AT MAIDEN PARK IN GREECE, NY.
DO NOT SEND YOUR LOVED ONE TO LEGACY AT MAIDEN PARK IN GREECE, NY. My husband was there for 3 months. I missed 4 days out of 3 months of going to see him. He eloped 2 weeks after his admittance and again shortly thereafter. The facility advertises "safe and secure". So far from the truth you can't believe! The second time he eloped was at 11:26 PM in 20 degree temperatures. How long did it take before he was brought in? Your guess is as good as mine. I have had conflicting timetables! We have been refused to see the tape which tells us someone is "hiding" great information. Two employees were sent out to find him of which they reported him "running". Can you picture a 90 year old man that walks with a cane "running"? When he finally was brought in, it was reported he was cold and chilled. Administration said "he was warmed" and "OK". They also used the excuse "it was change of shifts" and that is why it took longer to go after him. Of course I was not aware of any of this until 9:00 AM the next day! Why wasn't he taken to the hospital to be checked out, not even his Doctor was called. Due to neglect of "Legacy at Maiden Park", Administration called a meeting between them and our family the following Friday. They "kicked him out"! Their words were "he needs a higher level of care than what they can give him". On April 8, 2018 (Sunday after last elopement and meeting), I with other family members and friends, went to visit him only to find him very lethargic and behaving abnormally. We had difficulting waking him, he was walking very slow, his speech was slow and didn't make sense. We asked for a nurse to come and then we questioned what meds he was given. She stated she was a nurse, but we later found out she was only a med tech. (Earlier that day we asked for him to be checked for a UTI.) At that point we asked that an ambulance be called because no one there was doing anything to evaluate him. And this is called "memory care"? NO WAY !!! Alzheimer residents do not need nursing care, they need love and protection that Legacy can not give. He is surely not the first person to elope from there, there have been several elopements, and as of recent another resident has twice. Even the police were called on this person to bring them back inside On another note, a couple weeks after moving in, his shower was not draining properly. It was growing mold around the end where water was standing. One of the "Nayas" reported this, to whom, I do not know. Nothing was done. A different person called the "head of maintenance" of which he checked this out. He said the only way to fix it would be to replace the shower because the pitch was not toward the drain. As of April 29th nothing was done to fix this problem. I believe everything happens for a reason and this was a blessing in disguise because now we can be reassured that he is in a facility where he will be safe and properly cared for.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the New York regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about New York regulations for Assisted Living.

Frequently Asked Questions
about Legacy at Maiden Park

Legacy at Maiden Park offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Legacy at Maiden Park 8.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (585) 546-7275 to reach a resident at Legacy at Maiden Park.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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