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Laurels of Willow Creek

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11611 Robious Rd, Midlothian, VA 23114

For more information about senior living options:
(866) 374-4058
14 reviews
Add review
5 star
64%
4 star
0%
3 star
7%
2 star
0%
1 star
29%
See all reviews
Laurels of Willow Creek
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Freda Terrell
-
Family/friend
5.0
High Quality Skilled Nursing Facility
My uncle lives at this facility full-time on the long-term care side. What I love about this facility is the activities department, it has been an inspiration to the residents who live here. Any time you have any concerns, there's always someone available to address them. I have been very

About the facility
Laurels of Willow Creek

Laurels of Willow Creek in Midlothian, VA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Nursing Homes

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Amenities
at Laurels of Willow Creek

Healthcare Services

  • Staffing & Ancillary Services

Community Amenities

Transportation & parking

  • Complimentary Transportation

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Laurels of Willow Creek undefined
Laurels of Willow Creek

11611 Robious Rd, Midlothian, VA 23114

Sunrise at Bon Air community exterior
Sunrise at Bon Air

2105 Cranbeck Road, Richmond, VA 23235

The Pearl at Watkins Centre community exterior
The Pearl at Watkins Centre

650 Watkins Centre Parkway, Midlothian, VA 23113

Sunrise Villa Tuckahoe
Sunrise Villa Tuckahoe

12401 Gayton Road, Richmond, VA 23238

Review score not available
9.7
Review score
51 reviews
9.7
Review score
51 reviews
5 star
41%
4 star
29%
3 star
18%
2 star
6%
1 star
6%
9.2
Review score
15 reviews
9.2
Review score
15 reviews
5 star
66%
4 star
20%
3 star
7%
2 star
0%
1 star
7%
9.1
Review score
69 reviews
9.1
Review score
69 reviews
5 star
46%
4 star
32%
3 star
10%
2 star
6%
1 star
6%
Studio
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Active promotion

No

Active promotion

Veteran & Employee Discounts

Provides discounts to veterans, teachers and employees of certain companies.

Pet friendly

No

Pet friendly

No

Pet friendly

No

Pet friendly

Yes

Care types offered

1

Nursing Homes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Laurels of Willow Creek

14 reviews
5 star
64%
4 star
0%
3 star
7%
2 star
0%
1 star
29%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Laurels of Willow Creek with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Laurels of Willow Creek has 14 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.7
Friendliness
3.8
Care Services
3.8
Staff
2.0
Meals & Dining
0.5
Activities
4.1
Value for Cost
3.7
A Place for Mom has scored Laurels of Willow Creek with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Laurels of Willow Creek has 14 reviews with an average "overall experience" of 3.6 out of 5.
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Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-14 of 14 reviews
anonymous - Family/friend
Nursing Home
April 6, 2021
0.5
Verified Review
worst care ever
The best thing about the community was the therapy group. The community did not take care of basic care needs. the communication would have not existed If I didn't initiate it. I would not recommend this community to others.
Cleanliness
0.5
Friendliness
0.5
Care Services
1
Staff
2
Meals & Dining
0.5
Value for Cost
1
Anonymous - Family/friend
Nursing Home
October 1, 2020
0.5
Verified Review
A Place to Avoid
I would steer clear of this community. It was a pit, it was dirty, no consistency with the help. The help didn't speak English as a primary language. The room had to be shared and it wasn't adequate for two people.
Cleanliness
0.5
Friendliness
1
Value for Cost
1
Care Services
0.5
Activities
0.5
Freda Terrell - Family/friend
Nursing Home
December 13, 2019
5.0
High Quality Skilled Nursing Facility
My uncle lives at this facility full-time on the long-term care side. What I love about this facility is the activities department, it has been an inspiration to the residents who live here. Any time you have any concerns, there's always someone available to address them. I have been very pleased with the care that my uncle has received since being a resident at the Laurels of Willow Creek.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Beth Pitman - Resident/client
Nursing Home
December 4, 2019
5.0
Great Administrator and Staff
I am a resident here and have loved living here. The staff is very friendly. I have the ability to talk openly to anyone, the administrator has an open door policy for all residents who are here. I love the activities department, they always have new and exciting things for the resident's to try.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Karen Harris - Resident/client
Nursing Home
December 4, 2019
5.0
Great People & Activity Program
The activities room helps me to do things that relaxes me in between my therapy sessions. I feel happy and content when I am doing the activities they provide. The activity staff makes me feel good about myself. Any chance I get I like to go to the activity room.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Beverley Gilley - Resident/client
Nursing Home
December 4, 2019
5.0
Where to Live Full-Time in Midlothian Area
I have lived here full-time for a year, I love the activities department and all of the people here. The staff is so friendly and helpful. I love all of the new friends I have made as well.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Peggy Ratcliff - Resident/client
Nursing Home
December 4, 2019
5.0
Great Place to Live Full-Time
I live here full-time and I love all of the new friends I have made. I love the activities department, they always have new and exciting things going on. I especially love the creative crafts they provide for us.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Gail Russell - Resident/client
Nursing Home
December 4, 2019
5.0
Great SNF to Live in
I am a long-term care resident and live here full-time. What I love about living here is the activity center, there is always something to do. I love the people who work here, they really work hard to make me feel loved. The CNA's really show they love me and the work gets done promptly and efficiently.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Barbara Oulette - Resident/client
Nursing Home
December 4, 2019
5.0
Great Place to Live
I have lived here full-time for 4 months and love it here. I love the activity department and all of the new people I have met. The CNA's are amazing here, they do such a good job at taking care of me. My family can come visit me whenever they would like to which makes the transition much easier for me.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Patricia Campbell - Resident/client
Nursing Home
December 4, 2019
5.0
Great Place to Live
I am currently a long-term resident here and live here full-time. This is the greatest place ever, I absolutely love living here. No other place can beat it. They have a variety of activities, my favorites are arts & crafts and bingo which they offer multiple times a week. The staff is outrageous and so good, they do an amazing job. I would recommend this facility to anyone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Tiffany - Family/friend
Nursing Home
June 1, 2019
1.0
Sitting on your Laurels
Two of my loved ones stayed at the Laurels of Willow Creek. Only one of them came home. The physical therapy department staff was friendly, knowledgeable, and understanding. The front office personnel were great too. However, the skilled nursing dept. is short handed and unskilled. There simply aren't enough people on duty to attend to everyone's needs as advertised on the website, and whomever they do choose to employ should be familiar with treating the patients as equals, and not like they are disposable. The social service worker did make me aware of the fact that they frown on calling the hospital, conveniently located only two miles away as advertised, but I had no idea that they used this as a principle when a patient is having a life threatening emergency. Sitting on your Laurels is an understatement. I do believe that the folks are going to start noticing how many body bags they roll out of door. The loved one that did make it home was discharged without the prescriptions necessary to sustain life. Calls to the nursing home futile, and they had to be located from the prior hospital stay. If you love your loved one, don't send them to the Laurels of Willow Creek unless you plan on staying there with them. Keep them at home on your couch!
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
RACurley - Family/friend
Nursing Home
March 11, 2019
1.0
Choose a different SNF if you’re dependent on others for basic care
This review is about the skilled nursing short- term stay (SNF) at Willow Creek. PROS: There are some genuinely kind, caring, friendly staff. The activities staff is great, and the activities room is staffed and available on the weekends. Rehab is fine. CONS: Neglect of basic care needs: brushing teeth, shaving, toileting. Unaccepable care for incontinent patients and patients who cannot walk, transfer independently, or verbalize their needs. Poor wound management (though they advertise on website “wound healing and wound prevention program”). Apathetic or no response to these concerns by the Administrator and nursing director. My father was there for 5 weeks with a simple wound on his butt, but it didn’t heal because they regularly left him in urine-soaked diapers/pants with an uncovered wound, despite discussions with nursing staff about putting him on a schedule to keep him clean and dry. I was there almost daily and often cleaned/changed him and dressed the wound myself because no one was available to do it. Call bells not answered in timely manner or not at all. My father was given a moldy mattress. Then a worn out mattress with a huge dip in the middle. Questionable cleaning/disinfection procedures: a previous patient’s supplies stayed in the room for over a week despite my telling staff. Understaffed; lack of training of direct care staff in incontinence and wound prevention and management. You have a choice of SNF/nursing home for your loved one. Don’t make my mistake. Go elsewhere. (After a week back home at assisted living, my father’s would is almost healed because they have been keeping him clean and dry. A home health wound nurse is following him. The facility has been reported.)
Cleanliness
1
Friendliness
2.5
Value for Cost
1
Care Services
1
Activities
4
TCB
Nursing Home
February 7, 2019
5.0
Appreciative
My father has had several stays at The Laurels of Willow Creek. Each stay has fulfilled his needs both medically and physically. I am extremely grateful for the care that he received while being a resident at this facility. The therapy dept. is very attentive and made it possible for him to return home. Words alone cannot express my gratitude for the caring nursing team that made a difference in his everyday well being. Thank you!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Ron - Family/friend
Nursing Home
September 30, 2013
3.0
Verified Review
Good therapy, could improve roommate matching
My mother was here for rehab, it also has assisted living, it's half and half. Overall, the physical therapy portion was excellent and she was really making progress. The cleanliness was fairly good but they could do a better job at putting the roommates together. The first person she had had severe dementia and you can't really put a dementia patient with a person that has their full faculties. Eventually they did move her out after 3 weeks but that was the biggest thing I think, they don't seem to take the roommates into consideration, they just put peopel wherever there's an empty bed.
Cleanliness
4
Friendliness
3
Value for Cost
3
Care Services
4
Activities
3
Viewing 1-14 out of 14 reviews

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Laurels of Willow Creek offers Private. Learn more.

Call (804) 379-4771 to reach a resident at Laurels of Willow Creek.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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