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6234 Maywood Avenue, Middleton, WI 53562
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Lori
-
Friend of resident/client
4.0
Caring staff. Resident apartments cleaning not as promised.
Cleaning of residents apartments is sub-par. Even though the administrator states they do, the cleaning service they employ does no dusting, no cleaning mirrors, no bed sheet changing. It appears that all they do is sweep and vacuum the floors. The staff who have direct contact with the residents however are very nice, friendly and caring of each individual and their needs.
About the facility Heritage Middleton
Welcome to Heritage Middleton in Middleton, Wisconsin. This community provides assisted living services to residents who are looking to maintain independent lifestyles, while still receiving care. This community consists of 43 apartments — with large closets, private bathrooms, and modern finishes. Heritage Middleton is located near area shopping, restaurants, and Lake Mendota!
Middleton, Wisconsin is a suburb of the state capital of Madison and is nicknamed, “The Good Neighbor City.” Seniors can enjoy lakeside activities like fishing, hiking, and watching the sunset over the water. Close proximity to amenities and the larger metropolitan area, while enjoying the stillness and tranquility that Middleton offers — which makes it a great place to receive senior care.
Community Amenities and Services
This community specializes in providing a variety of care services including memory care, diabetic care, incontinence care, and medication management. Community specialists are also available to provide additional care as needed.
Residents enjoy three meals a day prepared by the in-home professional chef in a restaurant-style dining room. Dietary accommodations can be made as needed. Residents are encouraged to take advantage of the indoor and outdoor community spaces as well as the planned events and activities held by staff members.
Living Arrangements
Residents at...
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Senior living options offered
Assisted Living
Pricing for Heritage Middleton
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Heritage Middleton
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Compare
Heritage Middleton
6234 Maywood Avenue, Middleton, WI 53562
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5.9
Review score
75 reviews
5.9
Review score
75 reviews
5 star
33%
4 star
37%
3 star
7%
2 star
7%
1 star
16%
9.1
Review score
37 reviews
9.1
Review score
37 reviews
5 star
51%
4 star
27%
3 star
14%
2 star
0%
1 star
8%
8.9
Review score
14 reviews
8.9
Review score
14 reviews
5 star
79%
4 star
0%
3 star
14%
2 star
7%
1 star
0%
8.5
Review score
13 reviews
8.5
Review score
13 reviews
5 star
54%
4 star
15%
3 star
15%
2 star
8%
1 star
8%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--Studio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Care types offered
1
Assisted Living
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Amenities at Heritage Middleton
Healthcare Services
- Memory Care
- Medication Management
- Incontinence Care
- Staffing & Ancillary Services
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Low / No Sodium
- Professional Chef
- Gluten-free
- Special Dining Programs
- Restaurant Style Dining
- Meals Provided
- International Cuisine
- Vegetarian
- No Sugar
Room Amenities
- Wi-Fi/high-speed internet
- Air Conditioned
- Wheelchair Accessible Showers
- Ground Floor Units
- Kitchenette
Community Amenities
On-site dining options
- Bar or Pub
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Property Convenient to Public Transit
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Outdoor Common Areas
- Library
- Central Fireplace
- Computer or Media Center
- Indoor Common Areas
- Barber Shop
- Outside Patio
- Beauty Salon
- TV Lounge
Recreational areas
- Game Room
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Activities
- Activities Off-site
- Brain fitness / Dakim
- Stretching Classes
- Reminiscence Programs
- Activities On-site
- Day Trips and Outings
- Happy Hour
- Live Dance or Theater Performances
- Art Classes
- Live Musical Performances
- Holiday Parties
- Intergenerational Programs
- Yoga / Chair Yoga
- Birthday Parties
- Live Well Programs
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Devotional Activities Offsite
- Pet-focused Programs
- Sensory-based Programs
Reviews
for Heritage Middleton
Write a review
A Place for Mom has scored Heritage Middleton with 5.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Heritage Middleton has 75 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.8
Friendliness
3.8
Care Services
3.5
Staff
3.5
Meals & Dining
3.4
Activities
3.6
Value for Cost
3.5
A Place for Mom has scored Heritage Middleton with 5.9 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Heritage Middleton has 75 reviews with an average "overall experience" of 3.6 out of 5.
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Verified Review
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1-20 of 75 reviews
Anonymous - Family/friend
Assisted Living
August 1, 2024
Heritage Middleton review
I moved my dad from that facility to one in [facility removed]where I live, almost 2 years ago, because my dad did not like it. The rooms were too small and the entire locked unit was too small. It was really noisy and dirty. I would not recommend that facility for anyone.
Susan O - Family/friend
Assisted Living
September 2, 2023
Dementia care unit not in compliance
Hoping to move mother into dementia unit when she needed extra help. But they could not take her because of compliance issues. She lived in assisted living for several years and we were told moving her to dementia unit would not be issue. After learning about compliance issues I would not have kept her there anyway. Very disappointing.
False advertising / unethical marketing practices if you ask me.
Anonymous - Toured community
Assisted Living
August 28, 2023
tour review
Our family had an in person tour with Heritage Middleton and we did not like the layout at all, there were several people just quietly sitting in wheelchairs in the hallways.
Jason - Family/friend
Memory Care
April 7, 2023
Management in complete meltdown
Complete turnover in staff, management. Unable/unwilling to care for family member’s basic dementia issues. Memory care unit not accepting patients due to staffing and management problems. Decisions are run from corporate office - not by local medical staff.
Lori - Family/friend
Assisted Living
March 24, 2023
Caring staff. Resident apartments cleaning not as promised.
Cleaning of residents apartments is sub-par. Even though the administrator states they do, the cleaning service they employ does no dusting, no cleaning mirrors, no bed sheet changing. It appears that all they do is sweep and vacuum the floors. The staff who have direct contact with the residents however are very nice, friendly and caring of each individual and their needs.
anonymous - Family/friend
Assisted Living
March 6, 2023
Our families experience
Heritage Middleton is an awesome facility, it is very clean and beautiful with very nice people. We really appreciated how much they were willing to work with our friend and accommodating her larger dog - so that was great. When we come to visit we do see different activities going on. There are different parties, musicians, and movie days with popcorn. We were able to have a meal at Thanksgiving and it was fantastic. The nursing staff has been very patient with her which we appreciate, and one person in particular [name removed] is always very professional and respectful with his communication with us.
Kevin - Family/friend
Assisted Living
October 10, 2022
Definitely above average
We decided on Heritage Middleton over other facilities mainly because they do take Medicare once the money runs out and we knew that would be an issue for my loved one. Overall based off of our experience, I would recommend this facility to others.
Anonymous - Family/friend
Assisted Living
September 21, 2022
Very pleasant staff, but could have used more staff. When bathroom floor was dirty around toilet, it seemed to take until the next day to be cleaned. Husband was there during COVID, so activities weren't going on. Price seemed reasonable.
anonymous - Family/friend
Memory Care
July 28, 2022
Heritage Middleton review
Majority of the staff was very friendly, but when it came to memory care and our loved ones health it was just not the right place for them. Overall the staff was always friendly and kind, but one nurse in particular was rude and very impatient with the residents, but there was some staff that was especially kind and caring were [name removed], [name removed], [name removed], [name removed], and [name removed]. When it came to memory care they wanted a quick fix, when what was needed was a little one-on-one time, patience, and a distraction. Meals always looked good and mom usually cleaned her plate. Not enough to keep the residents occupied/entertained. It would have been great for them to tell a story, read a book, sing songs, ask questions, etc. If there had been more activities planned and if the staff was better trained to work with memory care patients, it would have been better.
Anonymous - Toured community
Assisted Living
June 29, 2022
Tour of Heritage
I toured Heritage Middleton and I loved it, this was our second choice. We chose another community as it boiled down to location.
anonymous - Family/friend
Assisted Living
June 3, 2022
absolutely needs improvement
Our loved one is very unhappy there - all of the activities they were interested in were cancelled. Also they have continued to come into our loved ones room at a certain time after we have repeatedly told them if nothing is wrong to please come at a different time and it has not happened
Anonymous - Family/friend
Assisted Living
April 1, 2022
Well Maintained Community and Wonderful Staff
This is a beautiful community. They are currently understaffed. The food has been inconsistent in flavor and quality. The staff are friendly, corporative to work with, and want to make it the best place it can be.
There is light housekeeping, linen changes, laundry service, and meals that are included in the monthly fee. The community seems to be well maintained, and maintenance towards the resident's requests seem to be prompt.
Crafts, exercise, flower arranging, library, private rooms for celebrations and more are some of the activities available for the residents to choose from.
anonymous - Toured community
Assisted Living
May 27, 2021
Tour of Heritage Middleton
We did a virtual tour with Heritage Middleton. We were thinking about this facility, but the 2 bedroom apartment that we were wanting actually got taken while we were considering it and the price here was also higher than some others we saw, so we did not choose them.
Anonymous - Family/friend
Memory Care
December 9, 2020
Quality care
We chose Heritage Middleton because of the friendliness of the staff members, quality of the care, as well as affordability. The room sizes here are average compared to other facilities that we looked into. I would want others to know that the director is an RN which I thought was nice, they were well staffed day and night, and the admissions director was very helpful. We did have hospice care here and the transition was very smooth. I would recommend.
Anonymous - Family/friend
Memory Care
August 24, 2020
I would recommend.
I think that the management at Heritage Middelton has been stable and communicative and they do a good job. My mom is in memory care. The room sizes and layout of the community are excellent. They have secured outdoor space for the memory care residents.
Anonymous - Family/friend
Memory Care
April 22, 2020
Safe place for mom
The location is very convenient for my family. It has adequate parking spaces and a loading dock in the back leading to a freight elevator which made moving her furniture and things in really easy. There is a great little shopping plaza behind the facility that the residents can safely walk to. My mom is very relieved to be living there. It really is the safest place for her right now. They allow pets which is nice. My mom is a professional artist and they allow the residents to offer classes in the activity department and share their skills with other residents.
Anonymous - Toured community
Memory Care
July 11, 2019
Really liked the facility, lots of social events.
Response from Heritage Middleton
July 23, 2019
Thank you for sharing your experience with Heritage Middleton. We're glad you liked the community! We pride ourselves on providing a varied and engaging social calendar for our residents to enjoy.
Jenny Pols, 87 years old - Resident/client
Memory Care
June 29, 2019
You're Out when your Money Runs Out
Pretty is as pretty does, so no matter how pretty the property, consider the integrity of the owner and executive director. They have a right to their terms, but not to lie about them or change them later.
Our 87-year-old friend was told that if she private-paid 6 months, Heritage would keep her when she went on Medicaid. The promise was oral, made by former executive director and witnessed by current sales director.
They don't dispute the promise was made, but, as Milo Pinkerton, owner, says: "A promise is not a promise unless it is written."
Our friend is evicted after spending her life savings at Heritage.Their promises are as bogus as their slogan: "We treat residents like family; trust us with your loved one."
Response from Heritage Middleton
July 5, 2019
Thank you for taking the time to provide your feedback. We apologize for the misinformation that our former employee provided your friend. We do have a limited number of Medicaid units, which are in high demand, and some Medicaid providers are unable to cover the cost of our care. We are always disappointed when a resident has to leave our care for this reason and we do all we can to avoid this difficult situation. Please know that we are working with your friends’ family to find a comfortable and welcoming place for them to live where all of their care needs can be met.
Anonymous - Toured community
Memory Care
January 22, 2019
The facility was fantastic. They have everything my parents would need. They have thought about the tenants and tried to make it as homey as possible.
Anonymous - Toured community
Memory Care
November 7, 2018
The facility was large, beautiful and well-kept. Residents and staff all seemed happy and engaged us in conversation. We were there at lunch time so there was a lot of activity going on. The memory care area seemed large - I don't recall the number of residents. There was an odd smell only in this area and I'm not sure what it was - lunch, cleaning supplies or urine?
Response from Heritage Middleton
November 8, 2018
Thank you for sharing your experience with Heritage Middleton. Creating an active and engaging atmosphere for our residents is very important to us, so we appreciate your comments. And thank you for informing us of the odd smell; we will bring this up with our staff and see what we can do to address it.
Neighborhoods around Heritage Middleton
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Wisconsin regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Wisconsin regulations for Assisted Living.
Frequently Asked Questions about Heritage Middleton
Heritage Middleton offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Heritage Middleton 5.9 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (608) 831-7004 to reach a resident at Heritage Middleton.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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