About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2024 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2024 Memory Care Winners
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About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Heart to Heart Assisted Living

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12119 San Miguel, San Antonio, TX 78233

6.8
Review score
23 reviews
Add review
6.8
Review score
23 reviews
5 star
35%
4 star
22%
3 star
13%
2 star
13%
1 star
17%
See all reviews
For pricing & availability:
(866) 374-4058
Heart to Heart Assisted Living
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Anonymous
-
Loved one of resident/client
4.0
I know my family will be taken care of here.
I like most their attention to the residents. They get a lot of interaction. I like least that our resident doesn't seem to be happy and I can't tell if that's just him or not.

About the facility
Heart to Heart Assisted Living

For some seniors, a small and homelike living environment is the best option. Heart to Heart Assisted Living in San Antonio, Texas, a care home with a high staff-to-resident ratio capable of providing a wide range of services, offers this type of intimate setting for your loved one.

Featuring modern decor and an airy ambiance, the home has a spacious living room and a dining room with a fireplace where residents gather to spend quality time together. The front porch invites them to enjoy the outdoors and a view of the beautifully landscaped property.

Located in a quiet neighborhood north downtown San Antonio, Heart to Heart is near parks, shops, grocery stores, and the San Antonio International Airport. Additionally, several major hospitals are nearby to provide a range of health care services if the need arises.

Heart to Heart Assisted Living Services and Amenities

The trained staff at Heart to Heart has decades of experience helping seniors transition to senior living and developing customized care plans for residents.

Whether your loved one requires limited assistance with daily tasks or advance help, the care home can provide the compassionate help they deserve. Heart to Heart also offers memory care for seniors living with dementia, including Alzheimer’s...

Read more

Senior living options offered

Memory Care

Residential Care Home

Pricing
for Heart to Heart Assisted Living

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
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Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Heart to Heart Assisted Living

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Heart to Heart Assisted Living
Heart to Heart Assisted Living

12119 San Miguel, San Antonio, TX 78233

The Waterford at Westover Hills community exterior
The Waterford at Westover Hills

4315 Rogers Rd, San Antonio, TX 78251

Brookdale Maltsberger
Brookdale Maltsberger

13303 Jones Maltsberger Road, San Antonio, TX 78247

6.8
Review score
23 reviews
6.8
Review score
23 reviews
5 star
35%
4 star
22%
3 star
13%
2 star
13%
1 star
17%
9.9
Review score
41 reviews
9.9
Review score
41 reviews
5 star
61%
4 star
22%
3 star
7%
2 star
5%
1 star
5%
9.8
Review score
70 reviews
9.8
Review score
70 reviews
5 star
92%
4 star
4%
3 star
1%
2 star
3%
1 star
0%
9.8
Review score
38 reviews
9.8
Review score
38 reviews
5 star
68%
4 star
21%
3 star
11%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Rate Lock

Freezes your rent price for a specified length of time.

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Memory Care, Residential Care Home

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Amenities
at Heart to Heart Assisted Living

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • Memory Care
  • High Acuity Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Vegetarian
  • Low / No Sodium
  • No Sugar
  • Pureed Meals
  • Meals Provided
  • Special Dining Programs
  • Guest Meals

Room Amenities

  • Cable or Satellite TV
  • Full kitchen
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Wi-Fi/high-speed internet

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Property Convenient to Public Transit
  • Resident Parking Available

Pets

  • Pet Care Available

Common areas

  • Outside Patio
  • TV Lounge
  • Indoor Common Areas
  • Private Bath
  • Computer or Media Center
  • Library
  • Outdoor Common Areas

Recreational areas

  • Arts and Crafts Center
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Devotional Activities On-Site
  • BBQs or Picnics
  • Activities Off-site
  • Light Therapy Programs
  • Pet-focused Programs
  • Devotional Activities Offsite
  • Holiday Parties
  • Dances
  • Christian Services
  • Forever Fit
  • Birthday Parties
  • Bible Study Group
  • Day Trips and Outings
  • Cooking Classes
  • Live Musical Performances
  • Art Classes
  • Gardening Club
  • Visiting Chaplain or Priest
  • Brain fitness / Dakim
  • Activities On-site
  • Wii Bowling
  • Stretching Classes
  • Trivia Games

Reviews

for Heart to Heart Assisted Living

6.8Review score23 reviews
6.8
Review score
23 reviews
5 star
35%
4 star
22%
3 star
13%
2 star
13%
1 star
17%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Heart to Heart Assisted Living with 6.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Heart to Heart Assisted Living has 23 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.7
Friendliness
3.8
Care Services
3.4
Staff
3.1
Meals & Dining
3.3
Activities
3.4
Value for Cost
3.5
A Place for Mom has scored Heart to Heart Assisted Living with 6.8 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Heart to Heart Assisted Living has 23 reviews with an average "overall experience" of 3.3 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 23 reviews
Paige R - Family/friend
Residential Care Home
October 25, 2024
1.0
Verified Review
Heart to Heart Assisted Living review
They have a nice seating area out front, but my mom could never use it. They did not feed her appropriately for diabetics. When I was on the phone with her I could hear a worker yelling at a resident. When my sister went to visit and play cards with the only place available was her bed. While on the phone with my mom she complained that she needed to use the bathroom but they wouldn't let her so while still on the phone I had her ask to use the restroom. The worker was harsh and impatient and told her she had to wait as the bathrooms were full so I stayed on the line and visited with my mom, after at least 7 minutes my mom had an accident and then the worker told her to quit walking around as she was now making a mess. My mom felt as if she had done something wrong! On visits it was obvious there wasn't enough help or things to do. Also my mom was afraid to ask for anything and even though there were craft supplies she felt afraid to even ask to use them. There's more but I have to get back to work. I do want to say that we have my mother in a different place and she feels comfortable in asking for what she needs, she doesn't have embarrassing accidents, she doesn't get yelled at. And she is allowed/encouraged to use any supplies/books etc that she desires The family feels welcomed at any time 24 hrs. The difference is like night and day
Cleanliness
5
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
3
Anonymous - Family/friend
Memory Care
August 22, 2024
2.0
Verified Review
Beware! Don't EVER put your loved one here!
The facility was gross, the care was done by unqualified people and very minimal and basic necessities were ignored(ie,brushing teeth), the food was all processed, gross and low quality and there were ZERO activities! The only thing they did was park them in front of the TV ALL DAY. We were very thankful the Lord took Dad to Heaven to get him out of Heart to Heart Assisted Living! I would NEVER recommend. Thanks for asking. As you can tell, I've needed to get this off my chest for months!
Cleanliness
1
Friendliness
4
Care Services
2
Staff
2
Meals & Dining
2
Activities
1
Value for Cost
2
Anonymous - Family/friend
Residential Care Home
February 28, 2024
4.0
Verified Review
I know my family will be taken care of here.
I like most their attention to the residents. They get a lot of interaction. I like least that our resident doesn't seem to be happy and I can't tell if that's just him or not.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
5
Activities
3
Value for Cost
5
Cheryl - Family/friend
Residential Care Home
January 9, 2024
5.0
Verified Review
A great place for loved ones
Overall Heart to Heart was such a blessing. My husband had been in a terrible nursing home. I was having many difficulties moving him for various reasons. At my wits end I remembered that there was something called assisted living but wasn't sure if it was for someone as afflicted as my husband. After another exhausting day of dead ends I was researching facilities and A place For Mom popped up. I use to see [name removed] advertise for them on TV. They saw my search and reached out to me. They explained how assisted living works and gave me list of homes to check out. Heart To Heart was first place I interviewed. Was amazed at the cost with it being so much more reasonable than anything I had found. [name removed]was so understanding and I felt she saw my exhaustion and desperation. She assured me they could help and handle my husband's condition. This home was a show place in the neighborhood. It was decorated beautifully and so uplifting and cheerful. The staff [name removed], [name removed]and weekend crew were amazing. Caring understanding and helpful explaining certain things about my husband's condition and behavior. Amazing home cooked meals by [name removed]. My husband was always immaculately groomed everyday. All his needs seemed to always be taken care of. When [name removed](husband) walked in front door he looked so surprised and said This is just Beautiful. Repeated it and smiled. He hadn't smiled in months and he normally wouldn't make a remark like that. I truly believed he was so grateful to be there and that he knew he was in a good place. So grateful the last 3 months of his life was in a pleasant and safe place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Residential Care Home
October 12, 2023
2.0
Verified Review
Review for Heart to Heart Assisted Living
Buyer beware! It was presented as a totally different place when we were deciding. Most of what we were told concerning the activities was not true. No activities ever provided. Just parked in front of the tv all day. Food is really bad and mostly prepackaged. Normal activities of daily living are not done and no one cares
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Jimmy L - Family/friend
Residential Care Home
March 31, 2022
5.0
Verified Review
Overall a Very Good Service Provided for An Economical Price
This has been a good experience for us. My loved one has more one-on-one time with the staff. I would recommend the community to others for their loved ones. There are at least 2 staff members and they only have 9 residents in the community. There are some single and double occupancy rooms. There are seven or eight rooms available for the residents. The food smells good when visiting our loved one. The meals are home cooked, and my loved one enjoys the food. You can tell the owner and staff really care about the residents here.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Susan C - Family/friend
Residential Care Home
May 21, 2021
1.0
Lack of Honesty
We chose the home based on advertised information & information provided to us that H2H could meet my father's needs (1:1 feeding; wheelchair help, caring for his catheter, etc.) We were told a CNA & nurse (maximum of 12) were employed by her, and on site daily to provide care to the residents; also told a caregiver came and stayed overnight. Later, we received confirmation that the information provided about staffing was false (no CNA, no nurse, & the "caregiver" at night was the live-in housekeeper & cook who was also my father's SOLE caregiver.) Third day; My father refused to eat a meal, so the (care giver) tried to force him to eat. H2H told us that my 90 yr old bedridden father could no longer stay in her residential care home because he had hit the (care giver) when she was force feeding him. I was told we would be refunded the unused money we paid in advance for his care, and I would receive it by the end of the month. Ms. **** did not refund the money as promised.
Cleanliness
2
Friendliness
4
Care Services
1
Meals & Dining
1
Activities
1
Value for Cost
1
Staff
1
anonymous - Toured community
Residential Care Home
April 13, 2021
3.0
Verified Review
Our tour experience
Based on our tour, I thought Heart to Heart was nice. But it felt too sterile for me. They were pleasant but too impersonal. And it just didn't compare to another residential care home we looked at.
Rebecca Roach - Family/friend
Memory Care
July 11, 2019
5.0
I live out of state and the nurse keeps me informed
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Rebecca - Family/friend
Memory Care
June 11, 2019
5.0
I live out of state and my mom in TX. [Name removed] calls text and emails me all the time about my mom
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Bev - Family/friend
Memory Care
October 19, 2017
0.5
Verified Review
CHEATED
We had our mother moved here after being in the hospital, and she was only there one day before she passed. We paid the owner 4200.00, with 800.00 of that being a deposit. It took her over a month to refund us any money and at that, it was only 3000.00. I think that was pretty dirty business
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Anonymous - Family/friend
Memory Care
July 11, 2017
4.5
Verified Review
Mom is Happy Here
I'am pleased with my mothers move to this care home. She is safe, and receiving good care. They have a nice doctor in the home. She seems to have adjusted well with her move to this care home. She is doing better, and I'am satisfied with all they have done for us. This is a care home I would recommend, it is working out well for us.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Anonymous - Toured community
Memory Care
May 5, 2017
4.0
Verified Review
Friendly Staff!!
I have no complaints about the tour I had taken of this community. All of the staff where friendly and made sure to take there time with my loved one and I during our visit. They had a very clean facility and had a lot of great amenities available to all of the residents. My parents just did not like the environment it was not the right fit for my grandparents.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Family/friend
Memory Care
September 27, 2016
4.0
Verified Review
Good Help
This is a good company for assistance to find a great caregiver.. The caregiver is doing everything that is needed for assistance. She is reliable and dependable. We would recommend the service and the caregiver to other families.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Memory Care
September 22, 2016
2.5
Verified Review
I was not impressed!
This care home looked clean when I had my short tour. The residents were sitting in the main room, however they did not seem engaged. I did not think this care home would be a good fit for my mom.
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5
Sophia - Family/friend
Memory Care
June 7, 2016
5.0
There's No Place Like Heart to Heart Residential Care Home
Heart to Heart Residential Care Home is a highly reccomendable care home . My aunt has been there for the past 8 months and is enjoying it ! She loves the activities and the food is always delicious . The staff and owners at heart to heart are very friendly and welcoming .
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
MR. - Family/friend
Memory Care
June 7, 2016
4.5
Great
My mom has been there for 10 years and my family and I really enjoy it ! The staff is very family oriented , it almost seems as if she's at home . The night shift is phenomenal , my mom always needs a late night snack due to her diabetes & night shift is always there to help .
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Valerie Chatman - Family/friend
Memory Care
February 7, 2016
5.0
Thanks heart to heart
My dad is soo happy here. I am so glad I chose this place, it had made my dad so comfortable & that has giving me some peace. The owners, staff are such wonderful people.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
3
Anonymous - Family/friend
Memory Care
January 29, 2016
1.0
Verified Review
I did not like Heart to Heart at all.
I did not like Heart to Heart at all. They don't have the coverage they say they do. They especially don't have the coverage at night they say they do. The cook does the care, not the CNA's like they say. The cook is very rough, very! Steer clear of this place.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Anonymous - Family/friend
Memory Care
January 6, 2016
1.5
I would not recommend
My siblings and I place my mom here with the understanding that there were 3 CNAs during the day and 2 at night. This in fact was not the case. My mom complained that the treatment she got was rough and complained of being sore because of it. She has Osteoprosis and is frail. The person that did her care was not a registered CNA. She stayed for 1 month. The Owners are very nice but misleading. I would not recommend the facility
Cleanliness
3.5
Friendliness
4
Value for Cost
1.5
Care Services
2
Activities
4
Viewing 1-20 out of 23 reviews

Neighborhoods
around Heart to Heart Assisted Living

See what the neighborhood has to offer and what’s nearby:
Heart to Heart Assisted Living in google map

Frequently Asked Questions
about Heart to Heart Assisted Living

Heart to Heart Assisted Living offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Heart to Heart Assisted Living 6.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (210) 777-1039 to reach a resident at Heart to Heart Assisted Living.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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