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2300 Hazelwood Street, Maplewood, MN 55109
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Donna M
-
Child of resident/client
5.0
A Place For Dad
My Dad has been at Encore at Maplewood for 3 months. He just loves having his own apartment. It’s wonderful that he doesn’t have to worry about taking his medication, doing his laundry or cleaning his apartment! The staff at Encore takes care of these needs and so much more. He enjoys the delicious meals served in the homey dining room. He looks forward to the daily activities and friendships that he is continuing to make with the residents. I am so pleased with the better quality of life Encore has given my Dad. Visiting Dad is a treat since he is living in his forever home.
About the facility Encore at Maplewood
Charming architecture and cozy, home-like interiors welcome residents home at Encore at Maplewood — a small community offering assisted living and memory care services in Maplewood, Minnesota. This community currently offers a variety of floor plans for residents to choose from, ranging from private studios to one-bedroom apartments. Many bedrooms have a lovely view of the backyard pond, making these rooms the perfect place for residents and their pets to unwind at the end of a busy day.
Staff understands that no two individuals require the same level of care, which is why they work with residents, their family members, and health care providers to create a care plan tailored to exact needs. Encore at Maplewood also has a specially designed memory care unit on-site where nurses and caregivers undergo special training — which prepares them to provide effective and compassionate care.
While medical health and safety is the top concern, this community also strives to provide a fun, stress-free lifestyle for all residents. Laundry and housekeeping services are provided on a regular basis, giving residents one less thing to worry about. The talented culinary team works together to create healthy and delicious meals for all to enjoy. Activities, such as morning...
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Senior living options offered
Assisted Living
Memory Care
Pricing for Encore at Maplewood
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Encore at Maplewood
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Compare
Encore at Maplewood
2300 Hazelwood Street, Maplewood, MN 55109
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7.5
Review score
32 reviews
7.5
Review score
32 reviews
5 star
28%
4 star
25%
3 star
25%
2 star
6%
1 star
16%
9.7
Review score
27 reviews
9.7
Review score
27 reviews
5 star
82%
4 star
11%
3 star
7%
2 star
0%
1 star
0%
9.7
Review score
35 reviews
9.7
Review score
35 reviews
5 star
68%
4 star
23%
3 star
6%
2 star
0%
1 star
3%
9.6
Review score
67 reviews
9.6
Review score
67 reviews
5 star
53%
4 star
34%
3 star
4%
2 star
3%
1 star
6%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Encore at Maplewood
Healthcare Services
- Staffing & Ancillary Services
- High Acuity Care
- Incontinence Care
- Medication Management
- Memory Care
- Non-Ambulatory Care
- Diabetic Care
Meals & Dining
- Special Dining Programs
- Room Service
- Guest Meals
- Vegetarian
- Low / No Sodium
- Pureed Meals
- Meals Provided
- International Cuisine
Room Amenities
- Air Conditioned
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Handicap Accessible
- Cable or Satellite TV
- Respite or Short Term Stays Offered
- Ground Floor Units
- Kitchenette
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Resident Parking Available
Pets
- Cats Allowed
- Weight Limit (lbs)
- Dogs Allowed
Common areas
- Central Fireplace
- Outdoor Common Areas
- TV Lounge
- Beauty Salon
- Private Bath
- Indoor Common Areas
Recreational areas
- Arts and Crafts Center
Services
- Beautician
- Housekeeping
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Cooking Classes
- Live Musical Performances
- Art Classes
- Wii Bowling
- Reminiscence Programs
- Trivia Games
- Activities On-site
- Educational Speakers / Life Long Learning
- Devotional Activities On-Site
- BBQs or Picnics
- Light Therapy Programs
- Holiday Parties
- Yoga / Chair Yoga
- Live Well Programs
- Birthday Parties
Reviews
for Encore at Maplewood
Write a review
A Place for Mom has scored Encore at Maplewood with 7.5 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Encore at Maplewood has 32 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.7
Friendliness
3.5
Care Services
3.2
Staff
4.0
Meals & Dining
4.2
Activities
3.4
Value for Cost
3.5
A Place for Mom has scored Encore at Maplewood with 7.5 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Encore at Maplewood has 32 reviews with an average "overall experience" of 3.3 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 32 reviews
Donna M - Family/friend
Assisted Living
July 14, 2024
A Place For Dad
My Dad has been at Encore at Maplewood for 3 months. He just loves having his own apartment. It’s wonderful that he doesn’t have to worry about taking his medication, doing his laundry or cleaning his apartment! The staff at Encore takes care of these needs and so much more. He enjoys the delicious meals served in the homey dining room. He looks forward to the daily activities and friendships that he is continuing to make with the residents. I am so pleased with the better quality of life Encore has given my Dad. Visiting Dad is a treat since he is living in his forever home.
Anonymous - Family/friend
Memory Care
July 10, 2024
Chiding Encore of Maplewood was a good decision. I would do it again
[name removed] was happy there. Especially once [name removed] became the Activity Director. She was such a fun person ! [name removed], the Director and her assistant were wonderful! The nurse, [name removed] was willing to go above and beyond to make sure Luka had what he needed. Staff was caring. There were a couple of occasions when staff didn't check on him and that was not good. [name removed] was in 4 different facilities with hospital visits in between. Encore was willing to take him when other facilities refused due to behaviors related to Alzheimer's.
Anonymous - Family/friend
Assisted Living
March 18, 2024
Review for Encore at Maplewood
Management is a bit bullheaded. We were a little misled/misinformed. The explanation of services is ambiguous.
anonymous - Toured community
Memory Care
October 18, 2022
Tour experience
I toured with Encore at Maplewood and loved it. The price was less, the rooms were beautiful, it just looked like a great facility. When we told them our loved ones needs, they just did not seem as equipped or willing to take on the needs that she had.
anonymous - Family/friend
Memory Care
October 6, 2021
Our families experience
Location wise we really like this community, and from what we hear from our loved ones they really enjoy their room and set up, they say it is very spacious. Also they are really loving the meals and dining service, and we can see their activities calendar and there is a lot to be offered. Our loved one says thing sometimes there is to much bingo. For the lower ratings, it is really hard to get a hold of someone when your reaching out, and when we do get a hold of someone they are not the friendliest and they rush you off the phone. We know communities right now are struggling so it is not Encore's fault but they are having issues with keeping their staff members.
PB - Family/friend
Memory Care
February 22, 2021
my experience
If your loved one needs memory care then I would not use this community. If they only need assisted living then they make work for you.
JJ - Family/friend
Assisted Living
January 25, 2021
good sales job but does not provide what is promised.
The community was not responsive to our loved one and they did not meet his needs at all. They did not provide itemized billing and could not explain the costs. They say they can take care of anything in the sales pitch but that's not the case. I would not recommend this community to others. They told us we could use the VA prescriptions but reordered them all and charges us for them. The communication with the community was not good at all and we sometimes waited up to 30 days before we got a response.
Anonymous - Family/friend
Memory Care
December 7, 2020
Small facility in a pretty setting
We chose Encore at Maplewood because it is a very small facility. That is very nice for my friend because it they are like family. The social director here is great and she is more like their residents friend. The facility itself is on a beautiful lake so it is a pretty setting, her room actually looks out over the lake as does the dining room. It is perfect for someone who wants a small but not sophisticated level of activity.
Pat B. - Family/friend
Memory Care
October 19, 2020
Very Unhappy!
I made arrangements to move my mom to Encore after a sudden onset of dementia. They accepted her after being discharged from the hospital, and I thought this was going to be the right place. However, within 24 hours, they had sent her back to the hospital because she was trying to leave. They were not equipped to handle this behavior. She spent the next 8 days in the hospital because their condition for return of no one-on-one in the hospital could not be met. You can't leave a memory loss patient in a general hospital ward without one-on-one because my mom would have left the hospital, even in her hospital gown. After the impasse, I moved her to another facility that was better able to work with her and help get her adjusted to her new home. So now my mom has paid for service not provided - and they refuse to provide a refund - and hospital services that were not needed. DON'T GO HERE! And there is no outside environment unless you call a screened-in porch outside.
Anonymous - Toured community
Memory Care
September 11, 2019
Not really impressed
Jerry - Family/friend
Memory Care
July 9, 2019
They look after Dad very well and he is very happy there.
Anonymous - Family/friend
Memory Care
March 13, 2019
Extremely unhappy
Several occasions when my family member used the pull cord to call for assistance and staff took several minutes or not at all to respond.
A few times when leaving Bickford (memory care) we had forgotten to use our key fob and the alarm sounded. The alarm is supposed to notify staff so that residents with memory care issues don't leave unsupervised--it took up to 15 minutes before any staff member responded.
My family on several occasions when we would seek out a staff member either we couldn't find one (especially on weekends) or when we did find someone they were on their cell phones.
My family would also find our loved ones pills on the floor in the apartment.
We continually reported our concerns to management staff and yet nothing changed. We were very unhappy and would not recommend Bickford of Maplewood
Anonymous - Toured community
Memory Care
March 1, 2019
awesome staff and facility
Anonymous - Toured community
Memory Care
November 1, 2018
It wasn't the right environment for my mom....she enjoys cooking and the apartment kitchenette would not be adequate for her...the apt, though great was also a bit small since she has not been able to down-size much at this point. [Name removed] did a great job on the tour, but looking for a bit more active environment with women her age and interests.
Jw - Family/friend
Memory Care
January 24, 2018
Satisfied
I had to find my mom a place to live last minute due to her having a fall and needing extra care . It has been an extremely stressful position for us all especially my father. We set up a tour on a Saturday. We were greeted at the door with a smile. We took a walk around and could instantly feel the family like feeling. Mom was able to interact with the residents while we went over the basics. Everyone was very kind and empathetic. Mom has lived in the facility for the past few weeks and couldn't be happier. Thank you Bickford for all you do!
Anonymous - Toured community
Memory Care
January 17, 2018
We visited this place. I wouldn't send a [Removed] there. What a horrible facility. It smelled, no one was there to let us in, neither of the 2 people who were supposed to give us a tour showed up. Our clothes reeked of air freshener scents when we left and we had to air out the car while we drove home.
Caroline Lampert-Szczech - Family/friend
Memory Care
October 12, 2017
Watch to see if Bickford makes positive changes in this place.
Staff to patient ratio is still poor. Bickford needs to weed out the care staff that are not doing their jobs. Recently I showed up on a Sat. I had to wear a mask the smell was so bad. The hall was littered with papers and stuff, the dining room table was a mess. My dad was still in his bed at 11:45 am and everything was soaking wet. He had no P'J's on, and was awake staring at the ceiling, clutch his diaper that was half off. There was a shift change at this time. The people responsible for this action, rather inaction should be fired. They threw wet diapers in my dad's waste basket instead of bringing them to the appropriate container. I hope Bickfords read this, I'm sure they will. Is this how you allowed your mother Mary to be cared for? I did talk to staff that day immediately in fact I raised my voice and was angry. My father has been an upright, decent, moral, hard working business man his entire life. He is someones husband, father, son, brother, uncle, friend. Most of all he is GOD'S Child. Bickford, you better change what is going on in this place, next time I'm calling the health department and maybe the TV stations here in MN. There are some wonderful aids who work here but they are only as good as the owners! I would rather see my father in heaven then have to live here. If you are going to visit, don't make an appt . they change it all and give everyone the head's up. Do it without letting them know, then you will see for your self. Also, go on a few different occasions, not just once during the week.
Anonymous - Toured community
Memory Care
August 29, 2017
Wonderful Tour
We were very impressed with this community, the amenities that they offered their residents and the staff did a fantastic job on our tour, they took their time showing us around, and they answered all our questions.
Caroline Lampert-Szczech - Family/friend
Memory Care
August 5, 2017
Care is fair/good
My father is at Gracewood in Maplewood. I'm a retired social worker so I know what I'm talking about regarding the care that Gracewood gives. Like anywhere else that is comparable, its just a business. Some CNA's are good, a few are great and some are bad. The staff/client ratio is poor. I suggest that you go everyday at different times to watch over how your loved one is being cared for. Recently, it was sold I believe and there is high staff turnover and its somewhat disorganized. The manager who just started is very young and is only a CNA. They should legally have to hire a professional 4 yr. degree person. They save money by hiring just a CNA. My father is not able to feed himself, there is not enough help available to even cut up his food, nor does he get the liquids he needs to fend off dehydration. So at times the food just sits in front of him until they take him away from the table. It would appear as the 2 CNA's have about 15- 20 people to help and look after during meal time and obviously it not enough. I notice the cut little old women get more meal time help to eat.
They do listen to suggestions in the past and have made changes, it will be interesting to watch the new owners/manager to see if they can be just as good in the care they give as well as their direction and guidance over the CNA's. They need to have information exchanged at the beginning of a shift that is verbal not write it in a book. Some aide do not read the book, its a lazy way of doing things. All in all the care is not any better or worse then anywhere else. All MN. "homes" should be more regulated and laws should be passed to have a smaller staff/client ratio. Is it the care it should be, absolutely not, but there isn't a place in MN . that has great care.
Anonymous - Toured community
Memory Care
March 15, 2017
Not the best layout!
When you first walk into the Gracewood, the memory care unit is the first thing you see. I feel like it gives off an institutional feel that way. The rest of the community felt homelike and it was nice, but I could not get over the vibe that I got when I first walked in.
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Minnesota regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Minnesota regulations for Assisted Living.
Frequently Asked Questions about Encore at Maplewood
Encore at Maplewood offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Encore at Maplewood 7.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (651) 777-3316 to reach a resident at Encore at Maplewood.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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