Brookfield Highlands Apartments 55+

Thank you for your positive review! We're thrilled to hear that you’ve had a good experience with our staff and facilities, and that you’re enjoying your apartment at Brookfield Highlands. While rent adjustments do occur based on a detailed analysis of economic and market conditions, as well as a detailed assessment of our rising costs associated with staffing, general maintenance, improvements, and upkeep of the community, we aim to exceed expectations in terms of value, and to deliver an excellent customer experience. We truly appreciate your recommendation. If you ever have any questions or concerns, don’t hesitate to reach out. Thanks again for being part of our community!

We're so happy to hear this and appreciate you taking the time to share your experience. Happy Holidays and thank you for choosing Brookfield Highlands.

I would like to extend my apologies to you for the experience your family member had at our community. Whenever we have an unsatisfied customer, we appreciate the opportunity to clear up any misunderstandings and do what we can to ensure that your continued experience with us not only meets, but exceeds your expectations. With regard to our annual rental increases, we apologize if this was not something that you were aware takes place at rental communities on an almost always, annual basis. As our costs rise, and inflation rises, we, like other rental communities, find ourselves in a position of having to pass along a rent increase to our residents. To remain affordable and competitive, we do a thorough analysis of our competitor’s rental rates, on an annual basis. Our lease terms are annual, however, we do offer a couple of options to those who may need to break their lease. Our First Year Guarantee, allows our residents to break their lease with a 30-day notice and for any reason, within the first 12 months of their residency. Additionally, for a resident who may have increased healthcare needs and require a community that provides assistance, we do allow a lease break with a 30-day notice and a physician’s letter. Your concerns regarding the cleanliness of our buildings and the issue with the HVAC unit are very important to us. We pride ourselves on making sure our communities are clean, well maintained and that all resident concerns are addressed promptly. We sincerely apologize if we have not provided you with the attention and resolution that you expected. Resident satisfaction and your continued confidence is of utmost importance to us. We would greatly appreciate an opportunity to further discuss any unresolved issues you may have and encourage you to contact our Property Director, Monday through Friday from 10am – 3pm so that we can provide you with the customer service that you deserve.