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6.0
Review Score
22441 Lake Road, Rocky River, OH 44116
My dad always speaks to the quality of the food and availability. My dad never did activities before and does them now. Enjoys himself and recreating with friends. I picked this facility because of the...
22709 Lake Rd., Rocky River, OH 44116
Located near Lake Erie on more than 30 acres of beautifully landscaped, wooded grounds, Normandy Care Center is a 150-bed, licensed, full service skilled nursing and rehabilitation facility.There are 50 private rooms with private baths and 50 semi-private rooms that are spacious, tastefully...
22701 Lake Road, Rocky River, OH 44116
Staff, residents, programs and food are all top notch. Ideal location. Exceeded our expectations There is not much need to spend a lot of time in one's apartment. The smaller units are the best bargain. And...
All New Assisted Living coming 2018 ! One bedrooms and studios Secured Memory Care
Review Score
23 reviewsOut of 10
5 star
70%
4 star
18%
3 star
5%
2 star
0%
1 star
9%
A Place for Mom has scored The Normandy Senior Living with 6 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, The Normandy Senior Living has 23 reviews with an average "overall experience" of 3.5 out of 5.
The community of residents are fantastic. The high up staff are not in any hurry to assist residents or even respond to emails or calls for assistance. Food service people are nice, but the food is only tasty when the one certain cook in on duty. Maintenance is slow to fix anything or respond. My sister said staff regularly barge into her apartment without knocking. The upper staff are only considered about selling or collecting rent and otherwise the place is very nice. I don't think we would recommend this community living space primarily because of the way the residents are treated and the lack of response to concerns brought before the sales rep and comptroller.
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Breakwater at The Normandy in Rocky River, OH
4.5
(20 reviews)
My sister has been at Normandy for 16 months or so. If I could give them a minus 0 in all those categories, I would. They treat the residents horrible. Terrible people run that place. I would not place my worst enemy in there. There should be a full investigation on what exactly goes on there
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Breakwater at The Normandy in Rocky River, OH
4.5
(20 reviews)
It is clear that the experience in the independent living area of Normandy is significantly different from our experience with a family member who was in the memory care area. The level of incompetence regarding the most routine of issues has been astonishing. Property disappearing and being told "it happens" is just not acceptable. The staff was unable to accommodate dietary restrictions on a consistent basis, causing significant weight loss and exacerbating other health issues. We have also waited nearly 3 weeks for medical records to be released, despite a State requirement that they be provided within 2 business days. I do not recommend this facility for memory care patients. The administration is inept and non-responsive at best. Your loved ones deserve better.
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The Care Center at the Normandy in Rocky River, OH
1.0
(1 reviews)
There are 3 total The Normandy Senior Living Facilities.
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