Haverland Carter Lifestyle Group

The maintenance staff is competent and prompt to respond to requests for service when problems occur. If a problem is encountered, their response is quick, thorough and complete. Problems don't don't have a chance to get out of hand; they're solved the first time! The housekeeping staff at the Neighborhood in Rio Rancho is superb, thorough, and on time. The apartments are cleaned every two weeks—just the right interval. The staff cleans up the surfaces in the bathrooms and kitchen, vacuums and dusts, and mops the floors. While the staff cleans the apartment, we go out and have fun!

We chose Sommerset Neighborhood because we had references from other church families who had a good experience here. It is a southside facility so it is just very friendly, they do not try to be fancy and it is more of a homey atmosphere. My mom absolutely loves the food that they serve. There is a chef that prepares the meals on site and the residents get a menu to choose from. My mom is happy and I would recommend the facility.

They do different activities with our loved one everyday, they play bowling and whack the ball around sometimes. It was a really good first impression

This community was great it was just not the right fit for what we needed at the time for our loved one.

We chose Ralston Creek because we were moving him during covid and it was one of the places we saw and liked and we had good reviews from someone who had their parent here. I do not think that the staff interact with the residents as much as they should. The facility is very nice but I am struggling with the activities as they are not good for residents with memory care issues. I would recommend depending on where the person is at in their disease.

We would recommend this community to others

This place was a close 2nd. It had a lot to offer for my parents. Everyone was friendly. I will be scheduling another tour with my niece next week.

This is a large facility. I was impressed with the memory apartments. They are large and nicely furnished. The residents have access to be outside and in shade. The ratio of staff to resident is 5 to 1 staff person. No waiting list at this time

The facility was fresh and clean and had a friendly feeling. Employees greeted and spoke with residents. Memory care wing was well laid out; rooms were adequate. I would give this facility consideration when decision making time arrives.

We toured this community. It is a nice fancy community. The staff were nice and were able to answer the question we had on the care. They appeared to have a nice dining area and the community was clean and maintained. We would recommend this community to other families for care for a loved one.

We are very happy with the care that is given at this community. The staff was very nice and helpful. It is very clean and taken care of. They do offer activities to those who want to participate. We would highly recommend this community to other families for great care.

I thought they did a nice job overall at Sommerset Assisted living. The facility itself was well kept and clean, and the staff in the assisted living portion were friendly and professional.

We toured this community when we were looking into care options for a loved one. I thought this was a very nice looking community, and it looked like they took great care of their residents! It definitely looked like it would have worked out carewise, and from what we heard it has a great reputation. It didn't have quite the same homey feel as the community we ended up selecting, but still seemed like a great place!

I really liked this community when we toured it, in fact, it was my first choice. The community was very clean and modern looking. The staff was wonderful very professional and nice. However, there were just a couple of small things that I didn't think would be a good fit for my dad. First, when we were walking around there were no places to sit in the hallway in case a resident needed to sit for a moment or two. Then in the dining hall, they had assigned seating for dinner. I didn't think dad would like that very much.

Very nice facility and friendly staff! They took very good care of my mom!

Their onboarding of new Memory Care residents needs improvement. There needs to be a detailed, sit down orientation with families admitting their loved ones so all required services are explained in detail such as laundry services, bedtimes, medication management, etc. We did not have this sit down and have needed to ask when my mother was last bathed, had her hair washed, when her laundry was last laundered, etc. We shouldn't have to ask these questions. We should already know what the plan is. All of this should've been taken care of when the lease contract was signed and it was not. We picked this community 1) due to the tour we had and liked what we saw overall, 2) the newness of the facility including the large sized rooms and hallways, 3) more importantly that they are a spend down community and not private funds only, and 4) a family recommendation.

Ralston was under constructed, unprofessional and seemed disorganized when we toured the community. We decided to go with another community during the tour process.

At the end, they were just wonderful when we were going through hospice, but before that they were not great and we did have some tough predicaments. They were really short staffed so she did not get the attention and care that she needed.

They do a fairly good job and they are doing the best can during COVID times to protect the residents and keep them safe. All the residents have been tested. We chose this community because it seemed like the best fit for my mom. I think that are doing the best they can for my mom. The food is okay , but it was better in the assisted living than in the memory care. The activities are very good during the week but on the weekends there is very little to do. I would recommend it this community to other families. I am a little disappointed that they couldn't do anything with her hair being there's no beautician right now,

[Removed] gave me a tour and was very informative. Sommerset is in a great community, very clean, staff was friendly. There is a one bedroom currently available. This floor plan is not open and it's very dark inside. Also the residents have assigned seating at meal time. I'm not sure how I feel about that. I don't believe this is a good fit for mom.