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About the facility FirstLight Home Care of Greater Charlotte, NC
Senior living options offered
Home Care
Pricing for FirstLight Home Care of Greater Charlotte, NC
Total monthly costs depend on type of care provided and number of hours per month.
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FirstLight Home Care of Greater Charlotte, NC
8514 McAlpine Park Dr, Charlotte, NC 28211
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1914 J N Pease Pl, Charlotte, NC 28262
Premier Home Care Services
4530 Park Road Ste 107, Charlotte, NC 28209
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5736 N Tryon St. Suite 125A, Charlotte, NC 28213
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Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
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Home Care
Reviews
for FirstLight Home Care of Greater Charlotte, NC
Overall Rating
2.8
Cleanliness
2.8
Friendliness
2.8
Care Services
2.8
Staff
Meals & Dining
Activities
2.8
Value for Cost
2.8
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-2 of 2 reviews
Margaret Hanes - Toured community
Home Care
December 31, 2019
Wonderfully reliable and caring help!
I had a delightfully smooth experience with First Light. Both adminstrators that I dealt with were wonderful and the caretaker, [name removed] was a total sweetheart. I will definitely call them the next time I find myself in need of assistance. I had a bad experience with a similar service in CA before moving here and couldn't have been more delighted that this time around it worked perfectly. I highly recommend this service!
[name removed]
anonymous - Family/friend
Home Care
January 30, 2018
I would have rated high until yesterday
I would have rated this agency really high up until yesterday. When we first decided to go with this agency, they sent someone to the hospital to meet with my Mother and our family and do an orientation. The initial caregiver was really nice and the 2nd one was great. They were on time and very respectful. Every Tuesday I was told to call and give them the schedule for the next week and I would receive an invoice for the last week. They asked for an $800 deposit in advanced and we did that. I used them from the end of November to the end of December. They then said I had a $300 refund. I never got that refund. I went to reinstate them at the beginning of the year and there was one week that I didn’t get my invoice. I called them three times and never got a call back. Finally I was able to get ahold of them yesterday and was told I only had an $89 credit. I lost it. This was never discussed and they just held my money. My trust was completely broken at that point. Then, they told me that they should have made me pay a higher deposit and said they were doing me a favor. I am very disappointed. When you receive your invoice, they’re not clear either. They just say what you owe. They don’t give you any detail as to where the dollar amount is coming from. The billing aspect of this agency is a total failure.
Viewing 1-2 out of 2 reviews
Frequently Asked Questions about FirstLight Home Care of Greater Charlotte, NC
Call (704) 879-2394 to reach a resident at FirstLight Home Care of Greater Charlotte, NC.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
- Tour any listed location to confirm the accuracy of the community description
- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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