The Arbor Company

Arbor terrace was excellent in every sense. They were quite flexible and accommodating. They had good food and kind staff. It was organized and clean. They were reasonably priced, approaching underpriced compared to the competition.

Overall experience. - it was a stressful experience to move my mother in law in but everyone at Arbor Terrace was helpful. Cleanliness -common space is always clean. Friendliness of staff - everyone is so nice & friendly. Quality of care - sometimes we need more communication with the staff but overall we are happy. Meals/Dining - the food is good. My mother in law is picky and can find things to eat each day. Activities - there are many activities. My mother in law thinks she will not like the activities but she is always busy and has fun at most activities. Value for Cost -the value & cost is okay. The apartments are much roomier than most other communities we looked for to live. An example of how friendly everyone is, when the see my mother in law she is always greeted with a smile & often someone asks her about an interest such as reading or her grandson. It is clear that most everyone is personable & enjoys interacting with the residents.

They care about their residents and provide a wide variety of activities. No place is perfect but if there is an issue they listen. I would recommend.

Great for every category. It's worth mentioning I find everyone very accommodating and keep me up with everything I need to know. I think they are a pleasure to deal with.

So far the experience has been great. My mom is loving her apartment. The staff has been super friendly and caring always trying to help in any way they can for my mom. The dining experience has been interesting food has been good, service has been mixed. But they have made some changes to leadership and promised improvements in that area. My mom was reluctant after 45 plus years owning her own home and being by herself. But she has made so many friends already and is enjoying the activities and fitness classes. I would recommend this facility for sure.

The staff were exceptional and very friendly. I developed a wonderful personal relationship with everyone that remains after my auntie moved to Louisiana. She passed away last year. I will always cherish the memories at Arbor Terrace.

It's a great place to live. Great food, lots of activities, and people who care. Close to my brothers home, and how good the facility looked and operated.

We picked this community because of the Activities. But then she declined the Activities. [name removed] thinks she is treated like royalty.

The staff is warm, welcoming, respectful, and helpful. The caregivers are kind and patient, for the most part, especially given some of the challenges they sometimes gave caring for clients in memory care

I would just say that they treat the residents with dignity and respect. They are patient and kind. The activities they offer are excellent... esp. in memory care. The staff is wonderful to deal with and are extremely helpful and accommodating. I could not have imagined a better place in which to have put my dad. He was quite happy there, and like I said earlier - I'm not sure what I would have done without Arbor Terrace, as I was my dad's sole caregiver. I would highly recommend the place to anyone in my situation.

It’s a very lovely facility the Summit of Park Ridge. It’s a very clean and beautiful environment! They offer very good assisted living services. Lots of activities to do. My mother-in-law is very happy to be there. Her private room is very spacious and it’s nice. We were able to move in all her furniture so she felt more at home.

We picked this community because of personal recommendations from nurses who see patients there, plus after touring, it was clearly the best.

Staff treated my mother with respect and dignity. Knowing some of the other facilities in the area I not sure if I could have that confidence. Staff interaction was 100% professional. We picked this community because of the location and first impression visual. Very clean.

I have been a resident at The Vantage for the past two years, and I am pleased to share my experiences and insights. Overall Experience: Excellent I am very satisfied with my time at The Vantage, and I find it to be an outstanding choice in senior living. The high-quality services and facilities offered offer impressive value for the cost. Cleanliness: Excellent The Vantage maintains high standards of cleanliness across the facility, contributing to a comfortable and welcoming environment. Friendliness of Staff: Excellent The staff at The Vantage consistently go above and beyond to be pleasant and helpful. Their dedication to the residents creates a positive atmosphere and fosters community. Quality of Care: Excellent I have found the quality of care to be exceptional. The staff's attentiveness and professionalism are reassuring and contribute significantly to my peace of mind. Meals/Dining: Very Good While the dining room's appearance is good, it could benefit from updates to align with the facility's overall high standards. The food quality and variety are very good, contributing to a pleasant dining experience. Activities: Very Good The Vantage offers a wide array of diverse and engaging activities. These opportunities allow residents to connect with others, pursue interests, and stay active. Value for Cost: Excellent The Vantage offers excellent value, balancing quality amenities and services with reasonable cost, making it a fantastic investment in senior living. In addition, the fitness center deserves special recognition as an outstanding facility. Also, the residents are friendly and come from various backgrounds, further enriching the community experience

What we like the most about Arbor Terrace is the friendliness of residents, apartment cleaning twice per month, large apartment- 1420sq. ft. Responsiveness of management. If asked, we would recommend this community to other families.

[name removed] is awesome. She was very helpful. She let us know when some interesting offers came about. The apartments here are larger than most of the places we visited in the area. The amenities were better than most as well.

All 5s. We have been very happy with Arbor Terrace. Our loved one likes the food and the friendliness of the staff members a lot. We would recommend this community to other families based on the experience we have had so far.

My husband and I lived in Lakeside, but after he passed away, I wasn't able to afford to live there (as the price was the same for just myself as it had been for both of us). So I had to move out. On all 8 (of the categories) I would rate them each a 5. I loved it there. It is a beautiful facility, our house was the smallest but perfect, I'm still friends with some of my neighbors, and would gladly move back if I could find the money. Activities are plentiful and fun, my favorite being flower arranging. I always liked to attend exercise and all ages attended. Also, living in Fernandina Beach on Amelia Island was wonderful. A very special place. I would move back there in a heartbeat if I could and live happily ever after.

They were fantastic especially the last couple of months before she passed. I still consider them family. The head nurse was actually with her holding her hand when she passed. They are very focused on making the residents feel like family and as comfortable as possible. They also try to help the families as much as possible. Everyone I had contact with was so sweet, caring and supportive. They have plenty of activities and work to keep the residents as active as possible.

I rate all categories as a 5 with the exception of item 5, meals/dining. My mom does not care for the taste of the food at dinner. She loves the oatmeal at breakfast, lunch is OK, but I think dinners don't have enough flavor for her. She says it just doesn't taste good. The other thing I will point out is their laundry service. Laundry does not come back folded properly and is very wrinkled. They also don't treat stains. We have gotten to where my sister does mom's personal laundry and just let Arbor Terrace take care of towels and sheets. Overall, my mom is happy there and the family is happy with the rest of the service.