Five Star Senior Living

I was impressed with the facility and the staff instantly when I visited. This is a very friendly / family oriented environment. My sister and I did the initial interview and tour and [name removed] was great. Every staff member and resident we passed spoke to us, some residents were so friendly they allowed us to visit their apartments to visually see the set up and how cozy the rooms could be. My mother had a delay in moving into her new apartment but we were still invited to come and enjoy the Thanksgiving meal with the other residents. Wonderful staff and they welcomed us all personally, even the chef. ? Location was a big factor, we felt right at home when we walked in and have continued to feel the same with each visit. We felt that our mother would feel at home here vs some of the other facilities. We visited 5 different centers and we experienced poorly kept locations, some with residents that didn't speak to the staff or us as we passed them in the hallway, didn't give the family feeling.

What we like the most about Overlook Green is the friendliness and that my sister feels comfortable. Yes, we would recommend this community to other families based on the experience we have had so far.

Very friendly staff. We chose this facility mainly due to the price and the cleanliness.

The staff has been extremely supportive and caring. They provided the guidance I needed to navigate the adjustments we've had to make to accommodate my grandmother's needs. I really appreciate how attentive the staff has been to my grandmother's changing medical needs. Every time I visit, my grandmother is happily engaged in an activity and looks comfortable in her "home away from home" as she describes it. Morningside helps to take away many of the worries I've had with becoming my grandmother's caregiver.

It's a "city " of its own! A resident has any amenity needed to live a full- senior life independently right there onsite! Beauty salon; movies every night, tours to museums. Transportation available for shopping to groceries, etc. Plus transportation to doctor appointments within a ten-mi radius. What more could a senior resident need? All utilities are provided in tent; along with WiFi. A medical monitor is provided for safety of residents. Housekeeping services include once a week stripping soiled linens ; washing & folding & bed remade. Vacuuming, dusting; as well as cleaning bathrooms & kitchen sinks. Laundry for personal items available to residents at no charge. Two meals: breakfast & dinner are available in dining room. Menus of your choice are included. Lunch is available @ an affordable cost. (Should a resident have a contagious medical issue; meals are delivered to their room. What more could a senior need?) BTW: church services are held @ my facility Sunday afternoon @ 2pm.@

What we like the most about The Forum is The staff, location, grounds and overall ambiance. It is very welcoming. I also appreciate the care they give my sister in law in the ambassador suites. I like the place so much that I recommended it to my parents. They have selected it and are moving to independent living. When and if the time comes, I may consider it for myself in the years to come.

5 for each of them the last one my husband was happy and I felt he was safe. The place is really clean the people are nice and there is a turn over line all places. The food is delicious there are real nurses 24/7. They have a fab activity director and they call all their community by first name or give the person a nickname. My husband was in memory lock down area and I felt he was safe and loved.

This is easy - they're all fives! Couldn't have imagined a better place for my respite care. The staff were so attentive & friendly it made it very hard to leave. When I first arrived at Heartlands I was greeted with a welcome sign followed by another sign on my apartment door welcoming me also. Within the first 24 hours the director, coordinator, nurses, aids , housekeepers & maintenance came to my apartment & welcomed me in person. All through my stay I was kept busy/entertained (as much as I wanted). Everyone working at Heartlands seemed to really enjoy their jobs & this was evident to the residents. If at anytime I needed something special - the staff would do all to make it happen. I particularly appreciated how the staff ensured that the residents were friendly with each other & there weren't any cliques. I truly enjoyed my stay at Heartlands & was sorry I had to return to my home state.

The forum is a close knit lovely community. They truly know their residents! The facilities are warm and inviting, we trust them to care for our loved one!

What we like the most about the community is The staff. The staff and the staff. Yes we would recommend this community to other families based on the experience we have had so far.

We have been in Five Stars for a month. Our experience has been amazing! We really like this place. Everyone has been so welcoming and supportive! Outstanding place. Everyone including the housekeeping! The best place!

[name removed] was extremely helpful in giving me information for the family of [name removed]. She was a joy to work with! The family was then able to make the best decision as to where their mother needed to be placed. [name removed]is living there now and is enjoying the care she is receiving.

I’ve been here for 21/2 years . Personally it’s a wonderful place to live - the staff treats everyone like family doesn’t matter what’s going on their here to help.the food is fantastic the chef works with any dietary restrictions you have which you don’t see often.overall it’s a really nice place to live . come join us and become part of our family.

5s down the line. We are very happy. Food is good. Emergency response is on point 3-4 times my dad fell and couldn't get up and was not wearing his life alert necklace but a neighbor heard him and 911 was summoned. Clean. Good activities (movie night, chorus, happy hour). Also, let me say Place for Mom Staff are awesome! My initial convo with a PFM staffer/volunteer is how I found Five Star and the place worked out great. Thank you for all you do!!!!

I would give them a five and all of the list of categories. My family has been very happy with the care of our mother has received at Gardens Of Scottsdale. I have no concerns or complaints. My family are happy with the care our mother is receiving at The Gardens Of Scottsdale. The staff and management are very kind. The facility is just the right size, not too big and not too small

I would just have loved to have known what the application process entailed ahead of time because they only gave us a few days to compile all the records they ask for & some of that required a doctor’s appointment for signatures, etc. The studio is nice and big enough for his living room area & queen bed behind it.

The staff are attentive and willing to help. Lots of activities to keep residents engaged. Food is okay but could use improvement. It's a great place for my sister.

The staff is very friendly and accommodating. Everybody on staff from the front desk to the hands-on people that deal with my father, very friendly, very accommodating and very informative. When I needed information about transportation for the resident, I got immediate feedback along with a schedule and the form to fill out, I mean, it was overwhelmingly a great experience. Before my father moved in, they were very friendly, kind and responsive. After he moved in, they still remained very friendly responsive to request, kind and absolutely so accommodating. It is a lovely place to live and visit. They took very good care of my father I would not hesitate to recommend this facility to someone. They respond immediately whether it's by phone or by email. My father moved from the independent side to the assisted living side with no glitch, hiccup or problem. I cannot say enough about the staff and the administration at Heartlands Ellicott City. It is an amazing place for your elderly parent to live out the last days of their Life. My father had a lot of fun with the activities and the socialization, and the food was good and there was always plenty of it. I am grateful to have had the opportunity to move my father into Heartlands Ellicott City.

had a little problem at the beginning receiving our bill breakdown but we love the staff and other residents at the forum, their goal is for their residents to be the healthiest and happiest they can be. yes, we would recommend The Forum at Park Lane to other families based on our experience

Friendly, concerned , helpful, cheerful staff.