Charlotte's Home, Inc

My Dad had dementia so he provided limited feedback but based on the experience we have had, we would recommend Charlottes Home to other families who may need a place for their loved ones.

I think this is great for home feeling .. and not feeling like your stuck in hospital . The rooms are spacious and I can pop in anytime I want the door is always opened ... and I like that. The staff is taking great care of my Dad and he seems well settled.The home feeling ... and not being overwhelmed . It is quiet and not a big sterile clinical setting ... home cooked meals and a consistent staff.

My loved one was previously a resident at Charlotte's Home and everything about his experience at this facility was great! The cleanliness and friendliness were great. The staff, care services, meals and activities were great The value for cost was very good. I would recommend Charlotte's Home to family and friends.

My husband was there less than 1 month when covid rules went into effect. During lock down they worked with me to face time but my husband did not response well. When I was allowed to visit we could visit outside the home on porch. They kept in touch with me throughout. In the end they worked closely with hospice to transfer my husband to [community name removed] where I could spend his final days with him.

The support staff is phenomenal with the residents and their visitors.

We chose Charlotte's Home because of the value for the money and it was a smaller group home and met all of my moms needs. They were great with communication, they always took my phone calls and helped me communicate with my mom. The caregivers would let me face time her on their own personal cell phones. I would recommend them to others who are looking.

The care here for my mom is excellent. The staff are nice and caring. The community is clean and they offer a nice variety of healthy meals. This is a very caring community for all the residents with a good atmosphere. We would recommend others families to this community for the good value and care for a loved one .

This was a good community that I toured. The staff was very nice and helpful to the questions I had on the care that was given. The menu was appealing and the community was clean. I liked what this community could offer and would recommend this to others for the care of a loved one.

I was very impressed with the community. It was very homey and friendly. The rooms were laid out quite nicely. I look forward to taking mom to visit and try one of their meals.

There is nothing this facility could improve. They are doing a great job here. We're very pleased to be apart of their facility.

They do not have enough staff members and the turnover of the staff is very fast. Overall cleanliness also needs to be improved, especially in the bathrooms. It all has to do with the staffing, but [name removed] was very nice.

We really liked Charlotte's Home and the fact that it was an actual house. The location was just a little further away than we would have liked and she would have had to share a room which we did not think she would like.

My mother has lived in this facility one month so far. She has been very well cared for and has made many friends. She is now getting the social contact that she has been lacking at home. Mom does have some complaints regarding the friendliness of the staff but I have been impressed with their efficiency and competency. They have a hard job to do and dealing with residence who don't always want to follow the facility rules does have an impact on the attitude of the caregiver. The facility is an old farmhouse in need of some maintenance but it has a very warm atmosphere as opposed to the cold institutional feel of many similar facilities.

Upstairs was not good for my Mom

As soon as I walked in, I didn’t have a good feeling. The tables they sat at had linoleum on them, and it was peeling up. You had to walk through the kitchen to get to the other rooms. It just wasn’t for me, so I knew it wouldn't be for my loved one.

I was not impressed with this place. It is older and needs some remolding. Plus Mom would have to share a room. That is a No

Poor Only 2 staff members there Very cluttered Would not recommend to anyone