American Healthcare Management Group

What we like the most about The Heritage of Clearlake is that the staff encourage the residents to participate in activities. They also have themed monthly family dinners

They communicate very well. Make adjustments when needed. Very easy to deal with. We would recommend them without hesitation. The experience has been excellent. If something comes up the call us immediately.

My dad has been in 4 places and saved the best for last. For the last 4 months he was at Gulf Coast Memory in Estero. Sadly he passed away this week but I loved that facility. I wish I placed him there 3 years ago when he moved down to Florida. They are all so wonderful. The entire staff cares about every resident. It's a clean, safe, happy environment for a loved one with memory issues. I just went test to clear out my dads things and they were all sad and teary that he passed. It was so touching. A really great group of people there.

Besides the care providers and medical techs, I find the administrative staff to be very engaging with their residents. Building security for the safety of the residents is excellent. The room size is adequate with us being able to place a queen size bed. The bathroom has only a toilet and sink as a common hallway bathing room is used with care providers present when bathing is done.

Genuine care, 24/7, everyone is doing a great job, from Management to the care team. [Name removed] and [name removed] are conducting the business, but you can see them walking the hallway and chatting with the residents, literally knowing everyone. There is an engine who works behind the scenes to have the day and night activity running smoothly. Family feeling, warmth, and genuine care, overall, 5 stars. Residents are never alone, there is always a pair of eyes to watch and hands ready to help as needed, but all is done in a certain way, so our loved ones don’t feel any loss of their independence. Beautifully done. The activities are not just lines on paper, everyone is involved. Food is first class. [name removed], the medical coordinator is amazing, she will do absolutely ANYTHING to assure your loved one’s care is perfectly aligning to the needs. The Center has it all, great PT, OT and speech therapy as well. An amazing team complementing each other and doing a superb job. Thank you, we will be back!

Very friendly staff and administration staff. Only complaint would be that it was difficult to check on mom after hours without having to bother an administrator. However, they were always willing to help!

I could not recommend Hilltop of Greenville Memory Care highly enough. And, in fact, I have! Of course, no place is perfect, but they have done everything possible to make my husband comfortable, feel safe, and loved.

I would say that I wished I would have moved her there sooner. Picked Heritage because it was smaller, the workers were all extremely friendly to everyone and they the manager worked within our budget.

My loved one is currently a resident at Gurnee Place Memory Care and everything about his experience at this facility has been great so far. The cleanliness and friendliness are great. The staff, care services, meals, activities and value for cost are also great. We are very happy with everything. I would recommend Gurnee Place Memory Care to others.

If you are looking for a caring facility for your loved one, I highly recommend this memory care facility. My dad was transferred here because his wife didn’t want him to pass at home. Through the respite care service via Hospice, my dad was moved to this location within 18 hours after coordinating with [name removed], Director of Sales and Marketing. [name removed] was absolutely an angel and a God send. Based on her years of experience, she didn’t think my dad is transitioning after my dad arrived. My dad’s vital signs improved within 24 hours after getting oxygen and antibiotic to treat his aspiration pneumonia. We are keeping my dad at Heritage of Clear Lake because the caring staff and the close location to their home. The cost of staying in this location is comparable to other locations. Come give this facility a consideration.

The Heritage was a wonderful experience.The staff were excellent and the facility was so very well maintained. I loved all the activities especially the music. The food was awesome also. I really wish I could have stayed longer, and I am looking forward to my next stay. I highly recommend this place.

We couldn't envision one of us living in residential care. We had no idea they would care so attentively to our cleanliness, medical needs, medications, diet, entertainment, mobility issues, stability, sleep, comfort, strengthening, safety, family relationships, and special adaptations for Memory Care. The residence is beautiful. The meals are delicious and well planned. Our family member always smells like they're ready to go out on the town. They smile a lot.

I looked at many facilites and Gull Point by far is the safest and ADA appropriate for memory care. My husband and I had a horrible experience at the previous facility. He is happY!

Every single worker there that we have encountered and deal with treat every single person as if they were apart of a family which makes a big different. All of the employees no matter their position will step in to help - if the Executive Director is walking around and sees a residents needing assistance they will stop immediately and help them out. They have a ton of activities and different games for the residents - there is something going on 5 out of the 7 days. Once a month they have a family night where you can RSVP and be apart of a dinner and activity. You also can come on any regular night, just giving them a heads up so they can set up their separate room for you. We appreciate their accommodation's and we would absolutely recommend this community to other families.

We love Hilltop - put your family here, because they are really nice. We love the staff. The facility is clean. You don't' smell urine when you walk in the door. They take really good care of my loved one. If he has any problems, Desiree always call me right away.

I had a tour of the facility last month and was very impressed with the staff and knowledge I was given. My mother is not ready for memory care at the moment. I will definitely look at moving my mom here when she is ready.

Happy with care that my loved one is receiving.

My loved one has been here for years and is always neat , clean and appears happy. Staff is excellent and definitely recommend.

Excellent staff. Very professional and caring.

Excellent staff.