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Highview Residences Chapin and Franklin House

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35 Capulet Walk, London, ON N6H5W4

8.6
Review score
6 reviews
Add review
8.6
Review score
6 reviews
5 star
33%
4 star
33%
3 star
34%
2 star
0%
1 star
0%
See all reviews
For more information about senior living options:
(866) 374-4058
Highview Residences Chapin and Franklin House
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Anonymous
-
Friend of resident/client
5.0
A good, friendly and safe place for my friend.
I have to supplement her nutrition with protein drinks, bc the food is overcooked, over seasoned, not enticing to encourage seniors to eat. I do appreciate the gentle way staff deal with the residents, redirecting, trying different approaches to encourage willing compliance. I feel safe w

About the facility
Highview Residences Chapin and Franklin House

Highview Residences are cottages within secure homes where we have a very unique approach to caring for people with dementia. Each cottages is home to between 12 and 14 Residents and includes private and common spaces. By dividing our residents into these smaller living spaces, it creates an environment that encourages their involvement in daily house events, while also providing opportunities for quiet time. Our monthly fees are all-inclusive and include all meals and snacks, 24-hour care (including continence care, medication management) with a private room, private bathroom, secure walking gardens, dementia specialized activities and a beautiful homelike setting. We are a private home and not a part of the Long-term-care system. Highview is a place where couples can continue to live together, either in a shared room or each in their own room. Enjoy our virtual tour: https://www.youtube.com/watch?v=qL8DZOhzwAg Our Home is really different: design, size and care where we live our Promise: Each Moment | By Design | With Love.

Senior living options offered

Memory Care

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Amenities
at Highview Residences Chapin and Franklin House

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Room Service
  • Gluten-free
  • Special Dining Programs
  • Anytime Dining
  • Guest Meals
  • No Sugar
  • Low / No Sodium
  • Meals Provided
  • International Cuisine

Room Amenities

  • Wheelchair Accessible Showers
  • Air Conditioned
  • Handicap Accessible
  • Cable or Satellite TV
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Bath Tubs

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit

Common areas

  • Library
  • TV Lounge
  • Outside Patio
  • Indoor Common Areas

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Housekeeping

Activities

  • Visiting Chaplain or Priest
  • Live Musical Performances
  • Live Dance or Theater Performances
  • Art Classes
  • Other Religious Services
  • Gardening Club
  • Montessori Programs
  • Stretching Classes
  • Reminiscence Programs
  • Trivia Games
  • Activities On-site
  • Pet-focused Programs
  • Devotional Activities Offsite
  • Sensory-based Programs
  • BBQs or Picnics
  • Tai Chi
  • Intergenerational Programs
  • Live Well Programs
  • Birthday Parties
  • Karaoke
  • Current Events Club
  • Forever Fit
  • Holiday Parties
  • Dances
  • Cooking Club

Compare

Highview Residences Chapin and Franklin House
Highview Residences Chapin and Franklin House

35 Capulet Walk, London, ON N6H5W4

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Maple View Terrace

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Inspirit Residences

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Aylmer Retirement Residence
Aylmer Retirement Residence

258 Talbot Street E, Aylmer, ON N5H1H7

8.6
Review score
6 reviews
8.6
Review score
6 reviews
5 star
33%
4 star
33%
3 star
34%
2 star
0%
1 star
0%
8.0
Review score
20 reviews
8.0
Review score
20 reviews
5 star
35%
4 star
40%
3 star
15%
2 star
10%
1 star
0%
8.0
Review score
5 reviews
8.0
Review score
5 reviews
5 star
60%
4 star
20%
3 star
0%
2 star
20%
1 star
0%
7.0
Review score
2 reviews
7.0
Review score
2 reviews
5 star
50%
4 star
0%
3 star
50%
2 star
0%
1 star
0%
Studio
--
Studio
--
Studio
--
Studio
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Reviews

for Highview Residences Chapin and Franklin House

8.6Review score6 reviews
8.6
Review score
6 reviews
5 star
33%
4 star
33%
3 star
34%
2 star
0%
1 star
0%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Highview Residences Chapin and Franklin House with 8.6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Highview Residences Chapin and Franklin House has 6 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.2
Care Services
4.0
Staff
5.0
Meals & Dining
4.0
Activities
4.0
Value for Cost
4.0
A Place for Mom has scored Highview Residences Chapin and Franklin House with 8.6 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Highview Residences Chapin and Franklin House has 6 reviews with an average "overall experience" of 3.8 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-6 of 6 reviews
Anonymous - Family/friend
Memory Care
February 28, 2024
5.0
Verified Review
A good, friendly and safe place for my friend.
I have to supplement her nutrition with protein drinks, bc the food is overcooked, over seasoned, not enticing to encourage seniors to eat. I do appreciate the gentle way staff deal with the residents, redirecting, trying different approaches to encourage willing compliance. I feel safe with her being in Highview's care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Millie N - Family/friend
Memory Care
June 14, 2023
5.0
Verified Review
Exactly what I wanted for my father.
Highview Residences is very good, and what I wanted when we were looking for a place. The residents are treated like family and as individual adults. There is a good resident : staff ratio. And the staff encourage family members to visit at any time.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
April 18, 2023
4.0
Verified Review
A satisfied POA of a client
My loved one came from a facility severely impacted by Covid isolation that triggered a marked deterioration in her. Now, she's responsive, engaging with others, loving the coziness of the cottages at Highview Residences. The food is good and meals are taken to tables to encourage conversations with the other clients. Games, social events, therapy dogs, an enclosed garden, all contribute to active participation. The goose setting her nest in the garden is a source of interest and discussion. The facility is very clean and is well maintained. I am always notified of any changes and needs. Visitors can visit at any time and can join in during visits. I would recommend this facility to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
December 1, 2020
2.5
Highview Residences London
Layout is lovely. Marketed as exceptional elder care @ $7000/month. A handful or two of staff are consistent and are exactly who you want to care for your loved one. Management don't seem able to recruit and retain exceptional staff which significantly impacts continuity of care particularly for dementia care clients. After moving in, very little communication about loved one's status, support and needs. No regular consultation of any significance with families about their loved one's care. It's all about marketing. Don't challenge management.
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5
Katrina - Family/friend
Memory Care
February 28, 2020
2.5
Admission
It was a very difficult time to get mom into care. We went for a tour. Then went back to sign a lease, and she could not recall being there. Ultimately the POAs had to sign her in. .the admission process was very scattered and disorganized I was asked daily for more and more. The Dr was requested to send in a report and I had to assist with that even though all info had been given. As I am two hours away and busy with my own children I found it difficult. The day of admission was the worst. The movers did well taking her belongings and the staff were welcoming however there was little support given when we first got there. It was prearranged with times and holding her lunch and such but staff were scarce. Thankfully I brought my children as a distraction. It was only once my mom became verbally abusive to me that staff interviened. Since admission I had been contacted daily for her requests. Including gingerale. Why a full service home does not provide gingerale I am not sure. I am hoping she settles in and makes some friends.
Cleanliness
2.5
Friendliness
3.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5
Anonymous - Toured community
Memory Care
January 20, 2019
4.0
Our tour was very good. It was a relaxed environment and the staff seemed happy. Residents looked well looked after. We liked the open kitchen and the large areas to walk and interact. We had a good feeling here.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-6 out of 6 reviews

Neighborhoods
around Highview Residences Chapin and Franklin House

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Frequently Asked Questions
about Highview Residences Chapin and Franklin House

Highview Residences Chapin and Franklin House offers Studio. Learn more.

A Place for Mom has scored Highview Residences Chapin and Franklin House 8.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (519) 200-3734 to reach a resident at Highview Residences Chapin and Franklin House.

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